Mirabelle Edenton quality issues - buyers beware
I just wanted to share my experience with the Mirabelle Edenton tub from Ferguson with all of you guys.
Several months ago, I started a full gut and remodel of my bathroom. I selected the Mirabelle Edenton tub in a 60x30x20 soaking tub size - I loved (and still love) the aesthetics of it, and the price seemed reasonable.
After the contractor installed it, I discovered some problems - the tub is slightly warped, with the top edge not being parallel with the bottom of the tub. There is also a ~1/4" tall raised lump in one corner of the tub. The contractor tried to adjust it, but basically either the top or the bottom of the tub are out of level depending on the install due to the distortion in the tub. When the top is out of level, water that splashes on the edge during showers flows out and floods the floor. When the top is level, water pools in one corner of the tub that is lower than the drain, and the tub never drains fully.
I thought it might be a bad install, so after some talk with both my contractor and Ferguson, we ordered a new tub to install. Upon inspecting the new tub at the warehouse, we discovered all of the same exact issues with the new tub as with the old tub. We recently received a third tub, which had different but still substantial problems. A fourth tub is on its way.
From talking with Ferguson/Mirabelle, it would appear that they recently changed the mold for this tub and that they are having issues with this tub. It's not clear to me whether they are letting new customers know about this or if they are still shipping them which is why I figured I'd share my experience here.
The problems are subtle, yet they result in very real problems that may become apparent only after the tub is installed (as is my situation). I'm now stuck in a situation where I've been waiting to finish my bathroom for a long time, and I am facing substantial reworks to my project. It is still not clear who will pay for the rework.
So, if you're considering a Mirabelle Edenton tub, I would suggest inspecting it very closely before accepting delivery. Our current approach is to level the tub in the warehouse, and pour colored liquid into it to see if the water pools anywhere. Also, pour colored liquid on the upper edges of the tub to make sure water flows back into the tub and not over the edge.