Horrible long-term experience with Fisher Paykel single oven
I would like to relay my experience with our Fisher Paykel single oven as a warning to those that consider buying this brand.
Our FP oven OS302SS was put in service in early 2008 and acted erratically from the get-go. We finally contacted customer service in August 2010 when the issues became worse. The same month repeated repair efforts began which ultimately resulted in ALL electronic boards being exchanged one after the other, because of power supply issues. Along the way it became apparent that the repair companies were at best sub-par, even though during our numerous calls to FP we had been promised 'white glove service'. Some of the repairmen had never seen a FP oven in their life and were consequently in the dark about how to approach this issue. It did not help that some essential parts of the oven were dropped on the floor by a repairman resulting in further repairs (to oven and floor). In late 2010 repair activity seized temporarily, since the oven appeared to be working.
In February of 2011 another bout of repairs started because fan and oven light were only operating intermittently. In the course of multiple repair visits and repair efforts, the oven stopped working altogether for periods of time. After numerous phone calls to the FP tech line, the repair company was no longer confident that this oven could be repaired and concluded that it should be exchanged as a lemon. Unfortunately, one of the repairman also got into an argument with the FP tech line (in our presence) resulting in a less than favourable impression of the situation by FP. FP refused at this point to swap the oven unless another repair company would assess the situation again. FP also suggested the local supervisor would get in touch and review the situation.
Reluctantly, we made an appointment with another repair company in a neighbouring city that had been suggested to us by FP (since we had been through with all the local ones), but the repairman never showed up. We were never contacted by the supervisor of FP and hence were unable to present our case to him. Based on previous experience with repairs my wife refused to contact yet another repair company. At this point the oven still experienced power problems intermittently and also did not hold the correct temperature. We had by then purchased a portable counter top oven and were able to use it when the FP oven was non-operational. We also learned to adjust the temperature of the oven manually with the help of a digital thermometer disregarding the displayed temperature.
In January 2013, less than two years of previous 'repairs' and hence technically within the warranty period of these 'repairs', the oven seized to operate completely. We have since been without the wall oven.
To call the experience with this oven a nightmare would be polite. Despite being used sparingly in a two-person household and not once having being used in the self-cleaning mode, the oven has NEVER worked reliably and as advertised for any length of time. We have been without an oven more often than not and are now faced with purchasing a new oven. The primary problem appears to be that the service companies FP contracts with are utterly incompetent, even though the friendly and courteous FP representatives suggest otherwise. At some point, we, the customers, were therefore sufficiently worn out from the repair attempts that we essentially gave up and lived without the oven. We deeply regret having purchased a number of FP appliances over the years.