Can't bring up home page

stu2900March 4, 2013

We have 3 computers. All are set to MSN for the home page. This morning MSN won't come up on 2 of the computers. The other is just fine. It seems like everything else is ok with the computers, they just won't load MSN. Any idea why this would be happening?

Thank you for reporting this comment. Undo
owbist

It seems like everything else is ok with the computers, they just won't load MSN.

So what page is loading if things are alright?
Is it the same page on both computers?
Have you ran any scans to see if the computers are compromised?
If so which scans and were they full scans?

    Bookmark   March 4, 2013 at 1:15PM
Thank you for reporting this comment. Undo
stu2900

The home screen comes up blank on both computers. It says MSN in the address line, but the screen is blank. I have not ran any scans yet, but will do that soon.

    Bookmark   March 4, 2013 at 2:51PM
Thank you for reporting this comment. Undo
zep516

Run these scans, as they will remove hijackers,

First Download AdwCleaner from link below,
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

Double click on AdwCleaner.exe to run the tool.
***Note: Windows Vista and Windows 7 users:

Right click in the adwCleaner.exe and select "run as adminstrator"

1 Click the Search button.

2 A logfile will automatically open after the scan has finished.

3 Please post the content of that logfile in your next reply.

4 Or you can find the logfile at C:\AdwCleaner[R1].txt.

Next

Download & Run--> junkware-removal-tool. Follow directions at the link provided. Your Anti Virus will say this is malicious. Disregard and download it. Post the log file please.

Joe

Here is a link that might be useful: junkware-removal-tool

This post was edited by zep516 on Mon, Mar 4, 13 at 16:33

    Bookmark   March 4, 2013 at 4:30PM
Thank you for reporting this comment. Undo
stu2900

I discovered MSE hadn't run for a while, so I ran it and then MSN came up. Apparently MSE fixed it! Thanks!

    Bookmark   March 4, 2013 at 5:02PM
Thank you for reporting this comment. Undo
zep516

It's not going to hurt to run those scans, if you have time, they may clean up things you don't even realize you may have.

Joe

    Bookmark   March 4, 2013 at 5:14PM
Thank you for reporting this comment. Undo
DA_Mccoy

Since I have never used MSE and it is a suite I have to ask, does it clean cookies? My first thought was that site cookies had expired on the two systems.

DA

This post was edited by damccoy on Tue, Mar 5, 13 at 14:28

    Bookmark   March 4, 2013 at 6:08PM
Thank you for reporting this comment. Undo
zep516

I use it it does not clean cookies.

    Bookmark   March 4, 2013 at 6:48PM
Thank you for reporting this comment. Undo
acraftylady

MSN changed their home page I believe to nbcnews.com or some such. A craft forum I am on people were complaining about the MSN home page not coming up and someone said they now changed to that. Then today was at a friends and she has paid MSN and said she was able to do something to re-direct it back to the old MSN page when she opened her borwser or some such so it's not just you. Mary

    Bookmark   March 5, 2013 at 5:25PM
Thank you for reporting this comment. Undo
ravencajun Zone 8b TX

my concern here in this thread is that you stated your MSE has not run "for a while" Why? it should be set to run regular, why hasn't it been running? That would be my major concern. You need to get that sorted out ASAP.

Is it getting the daily definition updates?

Done a malwarebytes scan recently?

    Bookmark   March 5, 2013 at 5:39PM
Thank you for reporting this comment. Undo
casi

What is MSE?

    Bookmark   March 6, 2013 at 11:07AM
Thank you for reporting this comment. Undo
zep516

What is MSE?

Microsoft Security Essentials. A free Anti Virus program.

Joe

    Bookmark   March 6, 2013 at 11:14AM
Sign Up to comment
More Discussions
Outlook problem bugging me
From my email program outlook 2013 I keep getting a...
big_al_41
Google Stylish add-on help
I have Google Stylish add-on but don't know how to...
Cricketm
What's with this new Houzz thing?
Been away a couple days, and came back to this, what...
shaddy101
need help again regarding free office program
I asked for help in this area recently and never was...
Lea Grabb
Lenovo Preinstalls Malware on Laptops
On the Yahoo News Tech page today, February 19, 2015,...
haldd
© 2015 Houzz Inc. Houzz® The new way to design your home™