Capital Stove - Poor Service
I was all excited to get my Capital 48" Range top. We've been planning the kitchen for months and dealing with construction and installation for the last 5 weeks. This is a complete gut and everthing including the insulation is brand new.
I researched here and other places to choose the appliances and ultimately decided on Capital. My contractor installed the massive cooktop into our custom cabinets and ran the gas and electric. However, when he plugged it in and fired it up the igniters would fire even after it was turned off.
I checked the wiring and noticed that the grounding plug was missing. When I called customer service they took the information and said that they would get back to me.
Today I get a call from Capital telling me that they have quality control checking the unit before it leaves so it can't be a manufacturing defect. Really? They offered to mail me a new wire to install myself.
Unbelievable! I spent $4,000 for an American made high end product and this is their idea of customer support. I've had better experience with $500 GE products made in Asia.
From what I've heard Blue Star and Wolf seem to provide better service. I guess I made a big mistake that will now cost me even more money to relove.
Thank you Capital Help-less Desk for providing sub par service and support.