Miele Soap Dispenser Not Opening?

applnutJuly 5, 2013

We've had our two Miele Diamond series (model G5975SCSFSS) for a few months now and, overall, love the function of these machines. Recently though, we've had a few instances where the soap dispenser on one or the other hasn't opened during the wash cycle. This hasn't been frequent, but is has happened once or twice on both machines, though subsequent loads with same settings haven't necessarily had the same issue, so I don't THINK it's a mechanical failure. (Also haven't had any error message/beeps, etc.)

We are using the Finish Quantum powerball detergent, if that is important to know.

Anyone else experience this or have any ideas on what may be causing these random failures on two very new, high-end machines that otherwise seem to work flawlessly?

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a2gemini

It should be under warranty and Miele will fix the problem.
The most common issue is too much powder but not the case for you.

    Bookmark   July 5, 2013 at 12:46PM
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applnut

Yes, these are individual packets/tabs, not measure-able. Just wondering how/why it would happen to both machines, in such random fashion (i.e. sometimes, but not always, using same settings and soap).

    Bookmark   July 5, 2013 at 12:59PM
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noopd

make sure nothing is blocking the pathway of the soap dispenser door when the DW door is closed.

    Bookmark   July 11, 2013 at 7:47PM
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Cavimum

I agree, make sure nothing is blocking the path of the tablets. Then have it checked out and keep paper of any service calls. Don't hesitate to call. You need to start a paper trail of the issue.

The stories I can tell you about dispenser doors on two different DWs in this house going bad .... Gaaaah!

Long story short ---> Definitely get it figured out while you are under warranty. And consider buying an extended warranty/service contract.

    Bookmark   July 12, 2013 at 4:20PM
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