Electrolux Icon High Speed Oven - Microwave - Regrets!
We recently built a house, so we had to buy all appliances. I thought that I really did my research and due diligence, but boy am I disappointed with my Electrolux Icon high speed oven / microwave. The unit was installed in late January, and about 3 weeks later, the right side closing hinge latch mechanism started to lean to the left. My husband said that the screw inside it did not look like it fit properly, so he tried to tighten it. That lasted about a week and then it started coming apart again. Because the hinge was not perfectly straight, it would bash against the microwave when you tried to shut it. We had a service man come out. He asked me why I chose this brand, because I have a Subzero fridge and Bosch dishwasher, and I told him that it seemed like a nice product. He told me, in a round about way, that Electrolux is trying to compete with higher end names, but they basically are cheaper appliances made to look fancy. He ordered a new plastic casing around the door, because it snapped when he tried to tighten the latch. When he came back to install that, he used glue to tighten the latch again. Yes, gluing a screw for an $1800 microwave. Guess what, latch is worse now than ever. We need to push it aside with a butter knife while closing the door to get it to shut. He ordered an entire new door, so hopefully it will have a latch that is properly attached. On top of all that, you can't even make microwave popcorn in it. I've tried about 10 times, and it will come out with half the kernels unpopped and the rest are black. I followed the instructions in the manual, but no luck. We also have a single Electroluc Icon oven below it, and that appliance seems good so far. My husband is ready to call our appliance dealer and tell them to rip it out, but it is built in to our new cabinets, so we are just praying that the new door will fix our problem.