I'm not the administrator?

stu2900February 4, 2013

I have a new Dell with Windows 7. I'm trying to load an older HP Officejet All-In-One and I get a message that I can't load the program because I'm not the administrator. The computer says I have 2 accounts. One says admisistrator and the other says my name and administrator. What am I doing wrong?

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ravencajun Zone 8b TX

first have you checked to make sure what you are loading is windows 7 compatible?

    Bookmark   February 4, 2013 at 1:51PM
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Since it's an older program how can I tell?

    Bookmark   February 4, 2013 at 2:13PM
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OK, I just found the Windows Compatibility site and it says the program is fine.

    Bookmark   February 4, 2013 at 2:17PM
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But it still won't load.

    Bookmark   February 4, 2013 at 7:02PM
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What is the exact name of the printer, the model #??

I would forget about installing an old printer on Win 7 and see if we can just download the driver, if there is a driver for Win 7. In order to find out we need the Exact model # of the printer. Please provide.

    Bookmark   February 4, 2013 at 7:10PM
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PKponder TX

Before right clicking on the setup.exe file to run it, try holding down the shift key and choose 'Run as Administrator'.

I have a new Windows 7 laptop and there is a bit of a learning curve :-)

    Bookmark   February 4, 2013 at 9:33PM
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If HP as an uupdated driver for it they will have it on their site, just type the model of your printer in to get all the info about it. Mary

    Bookmark   February 4, 2013 at 10:15PM
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OK, thanks everyone. I got on the HP website and found what I was looking for. I guess I should have done that from the beginning, but I do appreciate everyone's help! Everything's working now.

    Bookmark   February 5, 2013 at 4:47PM
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