Gaggenau Combi Steam Descaling?

applnutJune 18, 2013

My combi-steam (model BS270610) is saying it needs to be descaled. My manual doesn't say anything about how to do this, only says how to reset the symbol after it's done.

It does say only use a "lemon-based" descaler. Any tips on how to do this, and what with? I tried Googling and couldn't come up with too much.

Thanks in advance for any help you can provide.

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attofarad

On that same page as it says "lemon based" (citrus), it gives instructions for removing the side plate. Then soak it with the solution, rinse and replace.

In my older version, the instructions are a bit different. They say that scale on the side plate and fan will make no difference in operation, but say (and give instructions) to remove the inlet pipe (behind the side plate) and descale with vinegar or citric descaler.

I cannot give you a direct link to my manual (thanks a bunch, Gaggenau), but you can go to the link below, and type ED220610/11 in the search window below the downloads paragraph (NOT the search at the top right). Open the EN version, go to section 10.3 Descaling, page 39.

Here is a link that might be useful: gaggenau downloads page

    Bookmark   June 18, 2013 at 11:02PM
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applnut

I saw that graphic, but it wasn't clear to me (I do better with written instructions, rather than visual). So you don't put any descaler in the oven itself? Just soak that piece?

    Bookmark   June 19, 2013 at 8:34AM
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Gaggenau

Please feel free to conatc me as well directly so I can assisst you.

Here what the manual says:
"To keep your appliance in good working order, you
have to descale the side plate regularly, if no Brita
descaling sytem WF 040-020 has been installed in
the water supply.
Descale the oven when the descaling symbol n
appears on the display.
Leave the oven to cool down completely before
descaling!
Be careful not to scratch the oven interior when
removing the side plate. Small parts might fall into
the base strainer. Tip: put a kitchen cloth over the
oven base.
Only use the descaler recommended by our aftersales
service (order number 311 138). Other
descalers may damage the appliance. Mix a
descaling solution of 500 ml of water and 100 ml of
descaler. Do not let the descaler come into contact
with the frame of the oven.
Do not use any scouring or abrasive cleaning
agents to clean the side plate.
How to Proceed
1 Pull out the left rack after undoing the knurled
nut on the front side.
2 Detach the grease filter in the upward direction.
3 Undo the forward bolt with a socket spanner
(13 mm). Depending on the version of
appliance, also undo the rear bolt with a socket
spanner (13 mm). Remove the side plate and
descale it.
4 If neccessary remove scale build-up inside the
oven compartment with descaling solution.
Rinse thoroughly any descaling solution with
clear water.
5 Re-insert the side plate. Re-attach the grease
filter and the racks.
6 Check that all parts are fitted securely .
7 Reset the descaling symbol in the basic
settings.

Here is a link that might be useful: http://www.gaggenau.com/us/service/downloads/index.html

    Bookmark   June 19, 2013 at 3:11PM
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applnut

I did the descaling with Dugol and reset the symbol, but the descale symbol keeps reappearing, though when I took the unit apart again the parts all seemed very clean. Our unit has never looked even slightly dirty, though there was some stuff to soak off on the inner fan blade when I did so last month.

The symbol comes and goes; it's not there all the time.

Also, I THINK I reset the symbol by choosing the option, but maybe I'm doing it wrong. Do you just select the "reset" option and then push the back arrow to get out of the menu? I didn't get any confirmation of the rest (beep, change in the visual) and I'm just wondering if maybe that's the issue.

I've read there is a filter you can add to help with hard water. While we never had an issue in our first five years of use, can we add it now? Should we?

We've got an electronic descaler on our water system, but not a water softener. We have hard water, but not egregiously so. We did set the water hardness, with a test strip, when the unit was installed.

    Bookmark   July 28, 2013 at 11:24AM
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applnut

Anyone have any advice/similar experiences?

    Bookmark   August 4, 2013 at 7:31PM
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applnut

Bumping as this is still occurring. The oven is working fine, but the descaling symbol comes on anytime it's in use. I've descaled twice, and reset warning multiple times. It's still happening. The first four years it never came on at all. Worried and frustrated.

    Bookmark   October 10, 2013 at 11:12AM
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