Help! My brand new Bluestar Range Top won't light

jett254June 11, 2014

My contractor just got my new 6 burner Bluestar Range Top hooked up, with the gas line and plugged in. We tried turning all of the knobs and nothing, no clicking at all. I plugged a vacuum cleaner into the outlet that the range top was plugged into and it worked no problem so that outlet seems to be wired fine. What could be wrong?!? It seems like it is just totally dead on arrival and I am sad....any suggestions? Waiting to hear back from the Bluestar rep....

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gtadross_gw

Does it light with a match?

Also is there anything else on the electric line where the burners are plugged into?

    Bookmark   June 11, 2014 at 9:49PM
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gtadross_gw

Also are the igniters all connected with the orange wire under the burners? Just trying to eliminate all the more obvious issues.

    Bookmark   June 11, 2014 at 10:19PM
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jett254

Yes - polarity correct, will light manually and orange wired are connected. Still no clicking!

    Bookmark   June 12, 2014 at 9:12AM
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weissman

Have you checked your circuit breaker box?

    Bookmark   June 12, 2014 at 9:44AM
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jett254

Yes, circuit checked. And the outlet works - wouldn't it not work if the circuit was blown?

    Bookmark   June 12, 2014 at 9:46AM
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weissman

Yup - sounds like you need a service call.

    Bookmark   June 12, 2014 at 9:53AM
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jett254

Blah, am I wrong to be concerned about accepting a dead on arrival appliance vs. insisting on a replacement? Not sure...

    Bookmark   June 12, 2014 at 9:56AM
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gtadross_gw

Hmmm. Just a guess, but I'd venture to say that the spark module(s) needs to be replaced.

    Bookmark   June 12, 2014 at 9:57AM
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weissman

The fact that the burners light manually is a good sign. It's most likely the spark module or some electrical connection. It can most likely be easily fixed - in which case you don't want to go through the hassle of swapping the range out.

    Bookmark   June 12, 2014 at 10:02AM
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gtadross_gw

Agreed. It he more I think about it, the more convinced I am that's it's a very simple repair: probably the lead wire to the spark module got disconnected and needs to simply be reconnected.

    Bookmark   June 12, 2014 at 10:07AM
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gtadross_gw

if your'e feeling adventurous, here's a step-by-step tutorial that another member posted in a different thread showing how to access the spark module:

1) Turn off power to the range. Breaker is easier than sliding and unplugging.

2) Remove knobs (rubber gloves or a jar opener help with gripping). Remove drip pan

3) Unscrew control panel- there are screws underneath plate holder and just above drip pan (easier to take out with oven door open). Remember that the self-drilling screws go back underneath the plate holder along the top edge of the control panel (I didn't at first).

4) Either let the panel hang down or rotate it up and over to rest on the plate holder (be careful of the oven thermostat capillary tube when doing this).

5) Unscrew the brackets that the module on the right is attached to the stove with. You do this with a screwdriver from inside the burner area.

6) Unscrew the module from the brackets. Leave the module wired up and just hanging there. Pull out the brackets.

at least this way, you can see if the lead wire is connected to the spark module, and if it's not, you could easily reconnect it yourself.

    Bookmark   June 12, 2014 at 11:17AM
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Bungalow14

Wow, that's some poor QC on the part of the mfr. Don't they test all their units prior to crating & shipping?

    Bookmark   June 12, 2014 at 11:37AM
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cookncarpenter

Could be as simple as a wire coming loose during shipping or handling.
Can you access the junction where the pigtail connects to the rangetop? Or the spark module connection?

    Bookmark   June 12, 2014 at 12:46PM
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philwojo99

I'd agree the connector could have barely been on and it could have passed QC then when shipped out it could have worked its way off and now it doesn't work. Nothing is perfect, hopefully this is an easy solution/fix.

    Bookmark   June 12, 2014 at 5:14PM
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weissman

I'd recommend that you wait for service unless you're very handy. You don't want to give them an excuse to void your warranty.

    Bookmark   June 12, 2014 at 5:37PM
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tinyhomebuilder

It's definitely a simple issue that will have a simple solution. BlueStars are simple robust appliances.

When we got our RNB, in the middle of burn-in, the oven stopped getting hot. It was a simple part that took 20 minutes to replace and all is well.

    Bookmark   June 15, 2014 at 11:48AM
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sjerin

This happened to me and the repair guy told me the wire cannot touch the metal on the bottom. All he did is fix it so it was raised up--very simple.

    Bookmark   June 17, 2014 at 1:16AM
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jett254

Thanks everyone for all of the helpful info! The bluestar rep walked me through fixing mine since they couldn't come out for a while to look at it - I opened the "wire way" along the right side and one of the wires going into the clip from the power cord was loose. Once I tightened it, it worked. Now I smell gas for a while after lighting it so the plumber has to come take a look at the gas line (which is now turned off). Can't wait to be done with renovations!

    Bookmark   June 17, 2014 at 6:31AM
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