Is this floor model defect OK

LoPayJune 30, 2013

I got a great deal on a double wall oven because it was a floor model. When I bought it, it was installed in a display so I could only see the front and insides.

When it was delivered, I noticed that the outer frame on one back corner was dented. I called the store right away to report the damage, and will email them with pics tomorrow. Is this type of thing just cosmetic? The other corner is not buckled like the pic.

The store policy is 30 day return. Is it fair for me to ask for a return accommodation beyond that just to make sure everything is OK? Since it is a 220 volt, it isn't like I can plug it in and test it.

Thank you for reporting this comment. Undo

I think it is fair to ask for anything you feel you need, as there is always the chance that they will be accomodating. It they do agree to a longer return period, ask them to send you an email to verify.

    Bookmark   July 1, 2013 at 2:00PM
Thank you for reporting this comment. Undo

It looks trivial to me from here.

    Bookmark   July 1, 2013 at 4:18PM
Thank you for reporting this comment. Undo

I agree, trivial, assuming that there's nothing important near the dent (electronics or whatever) that got damaged by the same impact that caused the dent. We just got an 18" Bosch dishwasher for $300 off due to a side dent like that--totally trivial; it's invisible once installed and I'd gladly save $300 for an invisible defect like that (or like yours), any day!

    Bookmark   July 4, 2013 at 4:59PM
Thank you for reporting this comment. Undo

I agree that it's likely cosmetic. I purchased a Bosch Axxxis washer that was cosmetically damaged for about 50% off. You can always try to negotiate a credit or extended warranty in exchange for the dent. I received both, since the cosmetic damage was on the front of the machine (there was a scratch on the front plastic).

Good luck!

    Bookmark   July 8, 2013 at 7:48AM
Sign Up to comment
More Discussions
2 Weeks With my New ASKO Dishwasher--a review
Since very few people here have ASKO dishwashers or...
How do you get deals on high-end appliances?
I'm pretty certain that I know what I want for my appliances....
Questions about noisy back draft damper on vent hood roof cap
One female here who is definitely not a diy type person....
Whirlpool Chillerator Repair Question
I posted on this issue in Electrical Wiring, but I...
Zephyr Hurricane vs Broan QP430SS
Hi everyone, I'm hoping to get some advice or stories...
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™