Victoria and Albert Faucet Defect?

KiraDesignJuly 3, 2014

I purchased a Victoria and Albert Tub and Faucet. Prior to installation, I noticed a dent on the Faucet. The dent is smooth isn't sharp. Does this look like a manufacture defect or shipping mishandle?

Thank you for reporting this comment. Undo

Either way I would want them to replace it. They may not do that if you it was personally installed it. If a plumber did it I would insist on it being replaced.

    Bookmark   July 3, 2014 at 10:16PM
Thank you for reporting this comment. Undo

I gotta ask. Why would you install it knowing this dent was there?

    Bookmark   July 3, 2014 at 11:14PM
Thank you for reporting this comment. Undo

The faucet wasn't installed; but the retailer insisted to install it first and a replacement part will come after, but we all know how that works out.

I tried to contact Victoria and Albert directly; but didn't receive any response. You would think you paid for a premium product and expect better service.

I am now starting to question the tub warranty. 25 years warranty they claim; if anything happens, it could be the shipper, the installer or just the consumer.

    Bookmark   July 4, 2014 at 6:13AM
Thank you for reporting this comment. Undo

So when did the retailer tell you when to expect the part?

    Bookmark   July 4, 2014 at 1:32PM
Thank you for reporting this comment. Undo

They told me it's not happening after 3 months of waiting.

Asked me to contact Victoria and Albert directly, and I am not getting response.

    Bookmark   July 4, 2014 at 6:08PM
Thank you for reporting this comment. Undo

Your retailer told you to install a defective product. I would lay this right at their doorstep and I would push...hard! Don't bother talking to anyone but the boss on this. You need their help getting VA to respond. Under these circumstances VA is well within their rights to be at least skeptical. It will take the plumber, the retailer and VA to share in this one so you can get the new part. They do make excellent products. I have had their tubs in my last two homes.

I was a manuf rep in the P&H industry. My opinion is that VA would not have shipped this in this condition. this happened either at the retailers or in the plumbers hands. Everyone likes to blame the manuf for these types of things, but that kind of flaw would not make it past qc

    Bookmark   July 5, 2014 at 11:51AM
Thank you for reporting this comment. Undo

I agree that make good product. But their customer service is terrible.

I tried calling and emailing but there wasn't any response.

Seems like they try to ignore the situation.

No matter how good your product is, without good customer service, customer will turn away.

I had similar situation with moen (missing parts). They immediately shipped the part over night so I can finish my Reno. Now that's customer service. And not to mention, I paid much less than what I paid v and a.

    Bookmark   July 5, 2014 at 1:11PM
Thank you for reporting this comment. Undo

Not sure if it's too late. However, I'm assuming you paid by CC. Dispute the charge. If you didn't, always pay with a CC.

Just last month, I had a retailer try to stick it to me by not accepting a return. They had no policy against returns, even if they did, I believe our State Law dictates what is legal not. Anyways, thought I had to write a letter to the CC company, I phoned them, they turned me over to the dispute department. They took the $300 + charge off, and blocked the company from ever charging me.

You're dealing with an unscrupulous retailer. There's no reason why you should burden yourself doing their job.

    Bookmark   July 5, 2014 at 8:32PM
Sign Up to comment
More Discussions
So upset about marble floor
This is how my expensive marble basket weave floor...
amerec vs mr steam vs thermasol steam shower
Trying to choose a steam shower for a 4 x 5 shower...
Final Decisions - Lighting and Countertop - "Spa-Like" or "Dreary"?
We have been in the middle of a very long & drawn-out...
Does anyone have their light switch NOT by the BR door?
Our new bathroom will be 5' deep by 11' long. There...
shower pan worries. Is any of his method correct?
Unsure about my plumber's method. Could I get some...
Sponsored Products
Justice Design Group POR-8574 - Victoria 4 Light Bath Bar - Inverted Cone - Brus
$398.00 | Hayneedle
Sweet Jojo Designs Champagne and Ivory Victoria Jaquard Shower Curtain
Victoria Three-Piece Outdoor Dining Set
$499.99 | zulily
Victoria Gold Three-Light Sconce with Clear Royal Cut Crystals
$252.00 | Bellacor
Coffee Victoria Velvet Tufted Chaise
Cost Plus World Market
Amazonia Dining Furniture Victoria Square 9-Piece Teak Patio Dining Set
Home Depot
Victoria Gold Eleven-Light Chandelier with Clear Royal Cut Crystals
$966.00 | Bellacor
Queen Victoria Ottoman
$369.99 | Dot & Bo
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™