Extended warranty from VISA
I am learning lots of stuff on this board. Thank you all.
Today I called my VISA card people, in anticipation of getting some kitchen appliances pretty soon here.
Specifically, I wanted to know if my card offers protection from lemons or if it provides extended warranties on these large purchases.
What I learned was that my card offers three different kinds of benefits (note that YMMV):
(1) All "eligible purchases" have one year added to the manufacturer's warranty -- so, a one year warranty is covered for two years; a two year (Miele) warranty is covered for three years. In the first year (or two for Miele), you call the manufacturer or retail store; after that you would call VISA. Ominously, more on "eligible purchase" below.
(2) I can buy an "extended warranty" on any "eligible purchases" from VISA, for stuff I bought with this card, for five years. Cost depends on the purchase price. But this really only adds three years of coverage (less, for Miele), since coverage starts before a manufacturer's warranty ends -- there is double coverage during the initial warranty period(s).
(3) I can send in copies of my sales receipts and warranty information for the stuff I bought with my VISA card and they will keep it safe for me (for free). That way, if a new Electrolux range burns down my house and all my receipts (but not me!), then I can prove I bought one.
But the plot thickens when I asked about what exactly is an "eligible purchase": Built-in stuff isn't. So, I'm covered for my FD CD fridge (if I can find a Samsung #238 anywhere), but the dishwasher and speed oven (both to be built-in) are not covered. I asked specifically about a range. The guy didn't know about that -- sounds like they'll cover a free-standing range, but not a built-in one. If its a "slide-in" (like EW30IS65JS), he didn't know. Even after they put me on hold and looked into it, still not for sure -- this may be a matter of how the purchase is described to them. Note that both benefits -- (1) and (2) above -- use the same definition for what an "eligible purchase" is.
Perhaps this is a new restriction; I never asked about it before. Certainly, other credit card protection plans (e.g., AMEX, etc.) might not have similar weasel words in their fine print. But excluding "built-in" stuff (which they consider "part of the real estate") does stand to reduce big payout$ to any chumps making kitchen appliance claims.