failed configuring windows update

oldlady59January 26, 2014

I've been having such a time with my new windows 8 computer on windows updating. I have it set to pick which updates i want to install which is always the important ones. Most of the times they fail and it reverts changes. I've done a disk cleanup, and the trouble shooting which a little window had appeared and said something about a problem it was fixed, and my recycle bin is emptied most of the time. I find it so time consuming that I have to update only three or so of the updates at a time so they are successful. I don't remember excepting Microsoft terms of agreement, but must have or I wouldn't of been able to install any that I have already. I'm not a computer wiz so what do I need to do to fix this????

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fruitjarfla

1.How do you determine which updates are good?
2. Secondly, why should you want to choose one update versus another?

    Bookmark   January 26, 2014 at 9:30AM
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oldlady59

I install all important ones and only choose on the optional ones.

    Bookmark   January 26, 2014 at 9:34AM
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owbist

I think you might be a lot happier to just let Microsoft decide which you need by turning on automatic updates. That way you can sit back and enjoy the benefits of a modern computer by investigating things you might enjoy.

    Bookmark   January 26, 2014 at 12:07PM
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oldlady59

Just got done trying that. Changed setting to automatic, then clicked okay. Now new question I saw that there was 4 important updates needed and one optional. I clicked on install updates, did that override the automatic cause they installed and failed again so it reverted changes. and if I never click install changes when would l it of been done automatically?

    Bookmark   January 26, 2014 at 12:44PM
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zep516

.That's the problem here, an update is failing to install, and windows keeps trying to configuring it and it's stuck in a constant loop. Setting it to automatic is not going to fix a failed windows up date.

Can you tell us what up dates are failing, the kb number of the up date..

Please tell us the exact error message you are getting?

This post was edited by zep516 on Sun, Jan 26, 14 at 13:26

    Bookmark   January 26, 2014 at 1:22PM
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oldlady59

Hi zep516, There was 4 that failed: They are a security update for windows. I had done them all the same time and it is when I restart I get a message saying failure configuring windows update. Reverting changes. Do not turn your computer off.

1. 376 kb
2.346 kb
3. 461 kb
4. 36 kb.

I done the last two first and then it was successful the I done the first two and it was successful.
So why is it I got a failed configuring when I done all 4???

    Bookmark   January 26, 2014 at 2:43PM
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zep516

Run the windows up-date trouble shooter first, it's a fix it, just click "run" on the window that pops up at the web page.

There is also additional information at the link.

Good luck !

Here is a link that might be useful: Windows Update Troubleshooter

    Bookmark   January 26, 2014 at 3:00PM
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oldlady59

I just checked again to see if all was still okay. and the one with the 36 kb wasn't successful after all so I tried it again and it had failed. I had the option to search results for this failure. The windows troubleshooter made some changes in my system. It says the problems found windows update components must be repaired then off to the right it says, Fixed, then off to the right of that is a green circle with a check mark in it. which I had also done this the other day too.

    Bookmark   January 26, 2014 at 3:02PM
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zep516

So where are we. Still get the error message ?

    Bookmark   January 26, 2014 at 3:06PM
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oldlady59

Well I just retried it again and it failed twice.

    Bookmark   January 26, 2014 at 3:09PM
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zep516

36 kb

That does not look right for a kb number, it should look more like this,
(KB2756872) A bigger Number.

Can you clarify that ?

    Bookmark   January 26, 2014 at 3:14PM
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oldlady59

Oh, okay the number I gave you was next to update on the page to select which ones. Here they are again on the view update history page:
1. KB 2863725
2. KB2864202
3. KB2868725
4. KB2871690

# 4 is the one that is giving me the problems I believe.

    Bookmark   January 26, 2014 at 3:53PM
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zep516

ok. I'll look into those, in the mean time can you do this, it's a simple download, I want to see the event log and a few things.

Please download MiniToolBox http://download.bleepingcomputer.com/farbar/MiniToolBox.exe and run it. See link below,

Checkmark following boxes:

List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Restore Points

Click Go and post the result.

Click the link below, then "save" the file to the desktop and "run" it, post the log it creates. This program runs from the desktop, no need to install anything, when we are done we right click on it and delete it.

Here is a link that might be useful: MiniToolBox

    Bookmark   January 26, 2014 at 4:02PM
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oldlady59

Thank you for all your help. That download was not compatible with my computer. I went online to Microsoft and found out all I need to know. So Thank you again.

    Bookmark   January 27, 2014 at 7:28AM
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aputernut

What version of IE are you running, most security updates are for IE and say if you are running IE 10 and updates are for IE 11 then yes perhaps they will fail (only an example)

    Bookmark   January 27, 2014 at 12:23PM
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