Carpet stiff and matted after steam cleaning
I posted this on the flooring forum but should have posted here.
I paid to have my wall to wall carpet steam cleaned and it was very wet when I got home from work. I am livid that my carpet looks worse now than before the so called cleaning is seems stiff and matted where even vacuuming does not lift it. It is not a high pile but a medium dense type weave.
Please advise if I should request them to maybe rinse it with clear water as I read that leaving solution in the carpet could be the problem.
I would really like a refund and start over with another company.
Any advice appreciated.