LG dryer: customer service is rotten
I have a two-year-old dryer that has a lint trap that has warped and is catching my clothes and tearing them. I called CS and their response is, my dryer is out of warranty and they have redesigned that part (because, obviously, it was a defective design), and the fix requires two parts and a service call, and unless I produce my receipt they won't fix it.
My question is, why do I have to prove purchase to get it fixed? I mean, I have the machine, I have the unique number it comes with, obviously I purchased the machine. Why do I have to find a receipt for them to do the right thing and fix it? Why do they have to make *me* jump through hoops to fix *their* design flaw? And why are they so snotty on the phone?
Don't buy LG. They clearly don't care about their customers.