Does Living in Boondocks Affect Miele Service?
Our 19-year-old KA fridge is getting louder so I am researching refrigerators.
After I factor in that I want a counter-depth refrigerator and there are just the 2 of us, the field seems to split into three camps. Fisher & Paykel / Liebherr (many complaints about customer service stonewalling); Samsung (which it seems knowingly produced refrigerators with condenser design flaw for years and still prone to sudden failure); and high-end Miele / Sub-Zero.
Refrigeration is critical in this household because it also houses extremely expensive drugs which must be maintained at narrow band of temperature.
I own a little Miele washer and dryer. Bought one of the first sold here. Built like a tank, never a problem (though it did cost me $200 to change the light bulb -- I know there's a joke in there somewhere -- because it is attached to the door harness). Absolutely love the thing. Gave me confidence to buy their vac when ours literally went up in flames.
Here's the rub. The "local" appliance place won't deal with Miele anymore. (That seems a bad sign. But I really dislike them, so maybe not.) According to the Miele website, there are no independent Miele installers in our state. So, if I need service for the uber engineered fridge or combi oven, which I'm eyeing, I'll be relying on service from a dealer a couple of hours from us. Is that asking for trouble?
Anyone in remote area using Miele service? Anyone in the Miele inner sanctum who understands if this will affect ability to fix things?
I think their products are high tech and therefore fraught with danger but I have experience with how beautiful they are when they work right and how solidly built (hopefully, still). And I do believe they try to stand behind their products. But maybe I'm delusional and don't know the real deal.