Thermador - Great Indoors nightmare
First, thanks to the forum for the insight to appliances. It has helped me as we have worked our way to our kitchen refresh project I have penned the "lipstick on a pig" project.
The simple project is turning into a nightmare due to the appliances. After spending time on this forum, I knew I wanted a bluestar cooktop, which would require a change in ventalation and cabinetry to accommodate the change. The rest of the appliances I was somewhat ambivalent about, as long as they would work well and fit with the appliance improvement. I have a builtin Viking oven and convection-microwave oven, Thermador DW and French door refrigerator all purchased from Great Indoors on 4/2/12. The appliances were floor models, and all have been installed and are working well, with exception to the refrigerator. The freezer worked, but not the fridge. Service was called, and the tech said it was a sealed system failure that he was not qualified to repair. We were very upset, and went back to the store manager, who agreed to replace the item with a new in box appliance. Trouble was, the new fridge would take a while to get out of the vendor warehouse. We have waited 4 weeks, with deliver scheduled for today, and we have lined up the installer for tomorrow.
Trouble is, now that the stories closing, Thermador will not ship this item. Unfortunately, thermador did not cancel the item till late yesterday afternoon. Great Indoors will provide a new in box GEMonogram in exchange for the Thermador. We di not like that fridge as well as the Thermador. The other option is to have the "major sealed system failure" repaired and move on.
We got a decent deal, about 30% off, and have invested 2 months into this problem. Fact is, if I had known it did not work, I would not have paid 50 cents for it. We have delayed completing the project and have taken out cabinetry to install this monster, and will have to uninstall and find a replacement. Quickly.
I have been in contact with the thermador rep who says they will not replace, only repair.
Does anyone have experience with a sealed system repair? would you send it back and pay full price for something else? Any fast help is greatly appreciated.