good experience with AJ Madison
Got a really good deal on $5k worth of Bosch appliances at AJ Madison.
Bought the stuff first, then read the reviews online.
YIKES! People are trashing aj madison left and right. I was so worried I was gonna cancel the order at first.
Then decided, what the hell, let's give it a shot.
Let me tell you, I was pleasantly surprised.
First, they called me and said the dishwasher I ordered wasn't in stock, a better one is in stock, however, so they offered to split the difference in extra cost. I agreed. Order placed.
10 days later, AM Trucking dude calls - we're ready to deliver. Four hour delivery window, they show up within.
Two dudes, pleasant. I paid $99 extra to bring the stuff up the steps, no arguments there.
Delivered the oven, cooktop, dishwasher and a microwave.
I unpack everything, check it all. The dishwasher is bent in the back, not exactly cosmetic. So, I refuse the shipment of the dishwasher. Dude says no problem. 60s later AJ Madison rep calls me. Offers to keep the dishwasher if I accept a 20% refund. I mull it over, decide I want a pristine one anyway. No problem, they haul the item away.
New order is automatically placed, I get the email for new order even before the damaged dishwasher left the premises.
Ten days later, two guys again, different ones this time, bring the new dishwasher. Unpack, no damages, looks good.
I must say the entire experience has been VERY hassle free. I'd buy from them again.