Two Miele issues (rack rust, and unit running long)
So as most of the regulars know, I've been using a Miele Diamante Plus G2143SC for 3 years now (and purchased the $250 Miele 5 year warranty). Last week I went up to my local Miele showroom in FL and purchased the Salt and Rinse Aid, since I was out, and the refill LEDs were on.
I removed the bottom rack as normal to get to the water softener container. After I filled it with the salt, I went to place the bottom rack back, but as I had in on the floor, I noticed a few orange rust spots on the very bottom on the rack. I looked at it closely, and there were a few on the rack, and a couple on the removable inserts. I then looked at the center rack (where the glasses go) and noticed a few rust spots under it next to where the spray arm is. What's interesting is none of these rust spots could be cause by something scraping on it, as nothing touches in those areas. It looks like the gray coating that covers the metal racks started to ware-off and so it rusted the metal.
I called Miele last week, and they set it up to have a service tech come out this week to install new racks and check out the unit.
Then on Friday night, I ran the unit (as usual at night), but the next morning it was still running and was full with water. I had to press the start/stop button on the front for it to drain. Since the load was clean, I just rinses everything in the sink and dried it by hand. I ran a Express Wash, and that ran just fine. Saturday night I did a regular normal wash, but again on Sunday morning it was still running, so had to manually press the button for it to drain. After that, I turned off the electrical breaker, since I thought maybe that could reset the unit. Then did another normal wash, and it was OK. I called Miele about this today, and we put the unit in the service menu, which the Rinse light flashed 7 times, meaning overflow protection. So they added this to the service call for when the tech comes out on Friday.
So it's weird that with the unit only 3 years old, that the bottom and center racks have rest on their underside, and now two washes lasted for 6 hours all night. Though I did another wash cycle today, and it was OK.