Re-did our entire kitchen a year ago and wanted to share our appliance experiences with everyone.
Lesson number 1 - never buy an appliance without seeing and touching it. We went with the NXR range solely on reviews and specs and were sorely disappointed.
I'm going to get into all the details but let's just say after a year of everything on the stove breaking, culminating with a gas leak in a back burner that the surly service refused to test for or fix, Plessers Appliance has stepped up to the plate and given us a store credit for a replacement stove of our choice, so kudos to Plessers and I recommend doing business with them.
Yes, The NXR seems like a bargain at about 2K, but you truly do get what you pay for. The top surface is in so many component pieces with so many joints and sharp edges that it's impossible to clean. Furthermore, the brushed stainless finish means you can't use anything but a stainless cleaner on it, which is totally ineffective for spills. The result is a crumb filled, stained surface within a couple of months. Tried jamming a knife in between joints to clean it but it had limited success. Really poor design.
I was aghast the first time I used the oven. The oven rack is like a toy oven rack. You have to hold it with both hands and pull very carefully straight out or it will twist. It's held in by little nubs at the back of the rack. You have to be super careful when you pull out the rack that not only do you use both hands and pull straight out, you also have to be sure you are not in any way pulling up, because one side may jump the "stop nub" and the rack winds up falling out. Have burned myself more than once on this thing this way and I'm a very experienced cook who has literally never burned herself on an oven before.
The oven racks alone would have been a deal breaker for me, had I tried the stove in person, but it gets better. The numbers on the front of the stove (as in the temperature and oven controls) literally wiped off. I mean, I used only stainless cleaner and the wiped right off. Just out of curiosity, I used a damp paper towel without cleaner, and they still wiped right off.
OK you're getting the picture of the stove at this point. I will spare you the details but the "tech" cancelled 5 out of 6 appointments, twice because of "a death in the family" and three times because of "an emergency dental appointment." It got so ridiculous that we actually told him he should note what excuse he had used with each client so he didn't keep repeating. Once he did get here, he argued with me, told me that I used an abrasive cleaner on the front and that's why the numbers came off (he was unswayed by the fact that I demonstrated the damp paper towel removing the numbers), told me I did not have a gas leak, and failed to fix the rear burner that was running low (which, it turns out was running low because it leaked).
The humdinger of this whole thing was when he told me that the reason I smelled gas in the kitchen was because I had the wrong hood for the stove. There was much more along these lines, numerous emails to NXR, they told us we were crazy, etc.
So we finally called the gas company, (and paid them $100) they tested the line and the stove, confirmed a large leak of gas from the stove, and shut off our gas at the tank. Seriously, if we had not had the presence of mind to turn off the gas ourselves when we first smelled gas, we could have blown up our whole house. We've been without gas or a stove for three weeks, now.
Many emails, calls, back and forth, (and I'm leaving out a lot, including videos we sent of our various problems) and Plessers finally just stepped in and said they'd credit us and we could pick out any other stove we liked. So good on Plessers.
Bottom line, I seriously don't recommend NXR - take it out of your 401K, if you have to, but get a better stove, or just go with a regular home style range like a GE Profile - I had a GE cooktop and a Jenn Air wall oven and I was very happy with them. Not nearly as good as a professional style range, but really reliable and dirt cheap ;o).