Viking D3 warning
Just finished my umpteenth phone call with the lovely but utterly incompetent customer service reps at Viking and thought I would pass along the problem I am having in hopes of at least saving someone else from running into the same thing.
Turns out when they published their specifications for the dual fuel range---and probably for the other ranges as well---they used dimensions from a prototype, not from the product they actually shipped. As a consequence, they state that the minimum height of the range with the island trim is 35-7/8" when in fact it is more like 37". I installed a large piece of Caesarstone as a backsplash based on these specifications, and now I have a range that will not fit. I do not want a range with a really visible gap in the back where it sticks out from the wall, and the Caesarstone color I used was discontinued, so I am not touching the stone.
After 3 weeks of phone calls and emails, they don't even understand what the problem is. (And, btw, I also had a weird problem w/ my Bosch dishwasher: the controls on the top of the door fell down inside the door panel during installation. One phone call to Bosch and the technician was right out here to fix the problem, which he had never heard of before. It was such a pleasure.)
This may sound cranky, and I'm sorry if it does. I try really, really hard to be reasonable and not to get too crazy about remodel details. I just find Viking's lack of interest in the fact that they screwed up their documentation to be unacceptable. Never mind the fact that they also seem completely uninterested in helping me solve this problem. I did outline the 3 possible outcomes that I could see in both a voicemail and an email, but no one listened to the voicemail or read the email, so that went exactly nowhere.
So, for the rest of you, be forewarned. The specs are wrong and the customer service is non-existent.