Bluestar - disappointed
Okay, so I was so excited about getting my new Bluestar 48" range that I have waited YEARS to buy, but I have to say it has been an all-around disappointment. I had the range installed in February, and they charged me $390 to carry it in the house and put it in place. They do not adjust burners, nothing.
Then there was a problem with the simmer burner; making a loud "pouff" noise (scary sounding), like too much gas, when shutting it off. None of the other burners make this noise. They could not adjust it, but said it might be the valve. I tried to refuse delivery, but they said I had to give them the opportunity to fix it.
So, the service guy came out the first time on March 26, and replaced the valve. Now the flame will not adjust at all, and the "pouff" is still there. He said they must have sent the wrong valve and ordered me another one.
Now, the other back burner - 15,000 btu - only clicks when trying to turn it on. If I turn it off and then back on quickly, it will light. Keep in mind, we don't live in the house yet, and have NEVER used the range. I only checked the burners to show my mother.
It is now going on 3 weeks since the 2nd parts were ordered, and not here yet. I called the service department, who said the parts were ordered. Does it usually take this long to get parts?
It's not a huge inconvenience since we are not living in the house yet, but I cannot understand how it can be going on 2 months since installation, and I still don't have a properly functioning range! Do they not check valves, etc., before shipping? Also, all of the bolts were missing from the screws holding the grease pans in place, so they were not aligned properly. The service guy discovered this, and also ordered the bolts.
How can you spend $9K on a stove, and have screws missing, and valves not working? I am really afraid I am going to be one of those with a lemon. How many chances do they get to fix it before I get a refund or a new range?