Cracks in calacutta countertop: WWYD?
So my elderly mother had her vanity countertop installed yesterday, and I could not be there for the installation. When the installer was drilling the faucet holes, the counter cracked alongside 2 of the 3 holes. He assured her that he "fixed" them (he filled them with resin) and that it wouldn't be an issue -- although of course he's going to say that. She trusted him on his word as a professional, and signed off on their sheet stating that the work was completed without any issues.
I called the fabricator's office manager to discuss what could be done to make this right. After some back and forth they have offered the following 2 options:
1) They can refund the cost of fabrication and we go somewhere else. Of course this means that we would be out the cost of material, which would be approx $600.
2) We accept the counter as-is, and we will not have to pay the final payment of approx $42. If the counter fails because of water damage at the site of the cracks, they will replace it with a remnant of carrera at no charge. I would insist that they put this in writing.
I should mention that this fabricator broke our first slab of material, which was a remnant. Since there was not another remnant of Calacatta, we had to choose from another slab which was more expensive. They absorbed the additional cost.
I have attached pictures of the problem areas. As you can see, the cracks go through the thickness of the slab. Aside from the cosmetic issue, my concern is that marble is porous and this will be a wet area (albeit behind the faucet and one of the handles). Do you think what they are proposing is fair? Part of me is angry that they are obviously trying to cut their losses while taking advantage of an elderly lady in the process. If she had called me to tell me what happened at the time (or if I had been there), she would not have signed their document. They are now trying to say that they can't be sure that the damage was caused by their fabricator, when he absolutely knows it was because he acknowleged it to my mom.