New Viking Fridge - Need feedback to handle an issue
Could really use some help. We are remodeling a house. bought all brand new appliances. We purchased a Viking 48" Quiet CoolÃ¢ÂÂ¢ Side-by-Side Refrigerator/Freezer with Dispenser - VCSBProfessional Series. Aplliances store installed while the rest of the house was being remodeled. Power was on and off all the time with electrical work being down. It has been a very extensive remodel.
Apparently, when the power was off, the ice melted and water drained on to the floor or at least so I was told. When my builder realized the new floor bowing, the water spill happended several times, he called the appliance store and they said after doing some research, said that is how the viking fridge was designed. Meaning if the ice melts, then the fridge dispenses the water on floor.
When I told my builder that made no sense, he agreed. Appliance store, a very reputable one, said they looked at it again, and looked at all their other high end fridges, and said all high fridges had the same design or did the same thing.
Again, I told him that made no sense and they offered to show me why that occurs in the showroom as well as show me the other fridges.
This is where I need some help. First, is that true? If the power goes out, is it a known issue that the fridge will dispense water on the floor. Has anyone experienced that in viking new models or sub zeros. I have hard wood floors and can't imagine that to be the case.
Second, if it is was known issue, shouldn't that info be disclosed. That would have been material to me purchasing such an expensive fridge with hard wood floors.
Trying to figure out how to handle the fridge in general. Is it a design issue. Is the fridge defective? Do I try to get them to take back? I have already paid and done the built in cabinets around it.
Also trying to figure out how to handle damage to floor. If it was a known issue, why did appliance store have ice machine on during renovation or not tell us of the issue.
I could really use some guidance on how to handle. Have not even moved in yet and dealing with leak issues and floor repair seems crazy to me especially with current explanation. Any help would be greatly appreciated.