HELP! Ceramic cooktop is scratched after 6 weeks!

angiebangieMarch 9, 2013

I bought a Frigidaire hybrid induction range 6 weeks ago. A couple of nights ago I was making Mac and cheese on the front radiant hob with a nonstick saucepan. I didn't move the pan while cooking expect picking it up to stop a boil over (no moving it across the surface). When I was cleaning up the cooktop a couple of hours later I noticed a 3 inch scratch in the hob. I'm so disappointed, and I have no idea how it happened. I even wiped water off of the bottom of the pan before cooking, so I'm not clear how anything would have been on the bottom of the pan to scratch the surface.

Is there any way to buff it out? Does the warranty cover scratches? I'm too far out to buy a fair trade warranty. :(

Thank you for reporting this comment. Undo
xedos

No, unfortunately you can't buff out a scratch on glass tops.

No, not a warranty issue.

Doubt the fair trade warranty would have covered this either.

Only option is to replace the glass which will cost Several hundred dollars plus about two hours labor. $500 job at minimum.

Sorry

    Bookmark   March 11, 2013 at 4:54PM
Thank you for reporting this comment. Undo
jxbrown

Are you sure it's a scratch? I thought I had a scratch at one point, but it disappeared with some Cooktop Magic and a little elbow grease. OTOH a crack that appeared in a brand new cooktop would be a manufacturing flaw. Give the manufacturer a call, if you can't clean it off.

    Bookmark   March 13, 2013 at 1:04PM
Thank you for reporting this comment. Undo
Jumpilotmdm

You expected it NOT to scratch?

    Bookmark   March 13, 2013 at 6:40PM
Thank you for reporting this comment. Undo
angiebangie

They say to clean burned on residue with a razor blade, so yeah, I expected it not to scratch. Thanks for the snark though.

    Bookmark   March 16, 2013 at 2:13PM
Sign Up to comment
More Discussions
Noxious new oven smell ??
Our new Electrolux wave-touch double oven is wonderful,...
infohound2006
DCS double wall oven--reviews?
I'm in the market for a double wall oven and saw a...
anna_chosak
Wall oven caution - IKEA/Nutid/Datid/Whirlpool
This post is meant to steer people away from IKEA Nutid,...
detroit_burb
Any thoughts about Bosch and GE Profile appliances?
I am building a passive house and trying to choose...
di77ce
Wolf is increasing the BTUs on front burners
When I called the Wolf showroom in Atlanta, I was told...
charon70
Sponsored Products
Orange Eclipse 10'' Pancake Pan
$24.99 | zulily
All-Clad d5 Brushed Stainless Steel 5-piece Cookware Set
$449.95 | FRONTGATE
All-Clad d5 Brushed Stainless Steel 14-piece Cookware Set
FRONTGATE
Nouvelle Copper Stainless Steel 6.5-Qt. Covered Stockpot
$69.99 | zulily
Broan E661 Elite Under Cabinet Professional Range Hood
Overstock.com
Total Chef TCIS11BNG Induction Cooktop Single Burner
Overstock.com
30" Compass Series Stainless Steel Island Range Hood - 900 CFM
Signature Hardware
Built-in/ Countertop 1300W Induction Cooktop
Overstock.com
© 2015 Houzz Inc. Houzz® The new way to design your home™