What are my options for purchasing a Bluestar?
Currently, a 48" Bluestar range (or range top) is in my plans for a new build that will start in the next few weeks. I have been to a small showroom in my area to look at the range several times, including once when the regional rep was in town for a demo. I have also visited a much larger showroom in a neighboring state to look at the much larger variety of Bluestars on their showroom floor.
Although I like the Bluestar very much, I am not feeling much confidence in the local dealer. The folks are nice and helpful, but the first bid included numbers that I knew could not be right (~$2000 too low just on the range!). They were happy to change the bid when I asked about the pricing. They had "no idea" how those numbers ended up on the bid they sent me? After three bids, I still don't really have a complete set of information on the appliances I am interested in. Professionalism and follow-up seem weak. There has been at least some turnover in personnel since I started visiting a couple of months ago. They do not seem hungry for my business. When I met with the regional rep, he did not know his competition very well. He said some wrong things. OTOH, I don't think that the person I have been talking to at the local dealer is likely to be a manager. The business has been around for many years. I don't see anything really negative about them when I look for reviews. I think they do a lot of work in the metroplex area where I live, so they must be doing some things right? They have been apologetic with mistakes in information.
Follow-up or interest from a sales perspective from the dealer in the neighboring state has been non-existant. Maybe they think they can't sale to me anyway?
The online appliance sites that I have called said that my zipcode is a problem because I am out of their region.
There is one other Bluestar dealer several hours away, but still in my state. I've not yet called them.
If I know I like the product, and I think Bluestar will provide good customer service, how much should my lack of confidence in the middle-man-local-dealer concern me? Is my lack of confidence unwarranted? Is what I am describing somewhat normal in a smaller (showroom) appliance dealer? Most of the appliances in the showroom were high-end. Maybe they are more proficient working with builders rather than with individuals? Is there a good way to check out a dealer before I sink big $$$$ into the business?
Every appliance I will be purchasing is available elsewhere locally from distributors that seem very thorough and professional. Except for the Bluestar which is only available locally from the company I describe above...., which may be the best company ever, just a little less polished than it's bigger, local competitors.
Can you share any advice regarding my options for purchasing a Bluestar? What should I or should I not be concerned about?