Tub Faucets Disaster - All advice welcome!!

coolbeanswMarch 8, 2013

Long story short, I have my new airjet tub undermounted with a deck top of 1 1/4" silestone. Plumber just announced that the tub faucets -- Toto Soiree 5-hole set with handshower and diverter -- are incompatible with the deck. They cannot be installed on surfaces thicker than 7/8". Toto tech support confirms this. No valve extenders are available.

Silestone is thin-set onto tub surround and lip of tub, so we are fearful of removing any portion of it without possibly damaging tub.

So we need a 5-hole faucet set that will work, and that blends in with the other modern fixtures that are already installed (Toto Soiree single lever lav faucets, and Grohe EuroCube shower diverter). Tech docs on the EuroCube show maximum deck top depth of 7/16" plus it's a 4-hole, not 5-hole set.

I see pictures of faucets deck mounted on granite and solid surfaces online -- so I'm hopeful this can be resolved, but I'm coming up short in my panicked research today.

Any helpful leads? TIA CoolBeans

Thank you for reporting this comment. Undo
Gina_W

Sorry to hear that Coolbeans. I guess you can shop online and try to find the specifications for deck mount thickness. For my granite deck, we cut a hole in the plywood under the granite to accomodate the Pfister faucets. Do you have a plywood underlay?

    Bookmark   March 8, 2013 at 5:30PM
Thank you for reporting this comment. Undo
live_wire_oak

Are they some special oddball size or something? Because any plumbing supply store should have extenders to fit. Doesn't have to be Toto name brand at all.

    Bookmark   March 8, 2013 at 7:27PM
Thank you for reporting this comment. Undo
coolbeansw

Thanks, Gina & Live Wire. These TOTO faucets cannot accommodate any deck surface deeper than 7/8". When I talked to their tech specialist, he said that he'd received numerous calls like mine, but the designers refused to adapt the faucets for slab (1 1/4" stone surfaces). Meanwhile, yes, there's wood underlay, but no, removing it does not solve the problem.

To add insult to injury, by return window for these TOTO faucets ($800) has expired. Aaaaargh.

    Bookmark   March 8, 2013 at 8:25PM
Thank you for reporting this comment. Undo
hosenemesis

Wow. I'd see if I could get extenders fabricated by a local machine shop at that price.

    Bookmark   March 9, 2013 at 2:26AM
Thank you for reporting this comment. Undo
coolbeansw

Kudos to Amazon, they have agreed to let me return the faucets.
Lesson learned: don't assume that because you've provided the faucet technical specs to the carpenter, plumber, and stone fabricator that anyone will notice the deck depth installation restriction. Aargh.

    Bookmark   March 9, 2013 at 8:48AM
Thank you for reporting this comment. Undo
raehelen

Yikes! Glad Amazon is helping you out! Am anxiously awaiting your install and review of your tub experience! Another good reason to order online from a reputable dealer!

    Bookmark   March 9, 2013 at 9:51PM
Thank you for reporting this comment. Undo
live_wire_oak

Seriously, any plumbing store should have extenders that work. I'm surprised that your plumber didn't take the initiative to source them. You can keep the faucets and use it with no problem except perhaps making the deck penetration larger to deal with the extensions. Unless it's an oddball size, as I mentioned. Even then, 10 minutes in a machine shop with a guy with a lathe can make you what you need with no problems. There is NO need to return them. None.

    Bookmark   March 10, 2013 at 12:52PM
Thank you for reporting this comment. Undo
brickeyee

There are not all that many tread sizes in common use, and an actual machine shop can make ANY thread they care to work on.

This post was edited by brickeyee on Sun, Mar 10, 13 at 13:03

    Bookmark   March 10, 2013 at 1:02PM
Thank you for reporting this comment. Undo
millworkman

There in lies part of the problem with homeowner supplied materials, no matter you giving him the specs or not it was on you to find a solution. If he purchased the solution would have been on him (and he probably would have went to a machine shop).

    Bookmark   March 10, 2013 at 1:15PM
Thank you for reporting this comment. Undo
coolbeansw

The first thing my plumber did was try to get extenders. But there's a deeper problem: the TOTO set comes in two parts (the valves and the trim kit) and the valves have to be roughed into the deck underlayment before the deck top is installed. And that deck top has to be 1/2 - 7/8" deep max. My contractor and stone fabricator installed the deck top before the valves had gone in. Truly a team screw-up (and I was the team leader).

I've ordered the Grohe Eurocube 4-hole set as a replacement. It accommodates a 1 7/16" deck top (I typo-ed this in my OP). If this works, we'll plug the 5th hole and I'll perch something decorative on it.

    Bookmark   March 10, 2013 at 1:57PM
Thank you for reporting this comment. Undo
live_wire_oak

I don't think you are understanding the process or how plumbing faucets actually works. All tub faucets have the trim and the valves separately. And all need an access hole in a tub skirt or adjacent closet etc. to be able to install the valves. They don't install from above at all. The trim installs above after the rough ins are done below the deck.

The set you have would work with some extenders. And the set you are buying will probably work. But only if you have access to install it. You either need a different plumber who can explain things better to you, or can have some initiative to make things work here.

This post was edited by live_wire_oak on Sun, Mar 10, 13 at 14:15

    Bookmark   March 10, 2013 at 2:11PM
Thank you for reporting this comment. Undo
coolbeansw

Thanks, Live Wire Oak. You're right, plumbing is a mystery to me. We do have access to install the valves. I hope this gets resolved this week.

    Bookmark   March 10, 2013 at 2:45PM
Sign Up to comment
More Discussions
Replacing The Hideous Blue Bathroom
I started removing the tile from the tub surround....
christina222_gw
Which Tile Color for DH's "Manly" Bathroom?
The vanity/sink is the only thing we've done so far....
monicakm_gw
Faux Carrera on floor and in shower, what countertop?
Love the look of all marble bathrooms but I don't have...
rpk1
Tile vs Granite on Face of Shower Bench?
I'm nearing completion on the remodel of my guest bathroom....
swguru
Lighted Tub/Shower Niche
Anyone ever wire a light into your shower niche? I...
monicakm_gw
Sponsored Products
Sir Faucet 750 Rain Head 3-piece Shower Set
Overstock.com
Round Polished Stainless Steel Chrome Finish Shower Head Without Arm
Hudson Reed
Foremost Shower Enclosures Cove 38 in. to 42 in. x 65 in. Frameless Sliding
Home Depot
Polaris P716 Silver Mesh Glass Vessel Sink
PLFixtures
Traditional Thermostatic Shower Valve, Fixed Head & Slide Rail Kit
Hudson Reed
Lead Free Chrome Bathroom Lavatory Vessel Sink Faucet - 8-1/4 x 3-1/2 Inch
eModern Decor
Shagadelic Neon Blue Chenille Twist Round: 5 Ft. x 5 Ft. Rug
$101.95 | Bellacor
Dabney Bronze Vessel Sink
Signature Hardware
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™