why no interest?

luvdogsSeptember 25, 2006

Hi.

I can't figure out why the car salesmen don't call back with basic information.

I call the dealer, tell them that I want a certain vehicle - color and a sunroof are the main issues - they say "if they don't have it they can get it". But then I don't hear from them. We directly spoke to one salesman on the lot - said he'd call back but never did.

It's not an expensive car - just an HHR. Any ideas why they aren't interested?

vicky

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luvdogs

Well, OP here. I did get one dealership salesman to call back.

It sounds like maybe the other salesmen did not want to do business with us because the exact car I want is not in inventory. The guy who did call back did quite a bit of work to find the car that I would want and even then it didn't have exactly what I wanted, of course. It was in another state.

vic

    Bookmark   September 25, 2006 at 4:39PM
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luvdogs

Well, OP here. I did get one dealership salesman to call back.

It sounds like maybe the other salesmen did not want to do business with us because the exact car I want is not in inventory. The guy who did call back did quite a bit of work to find the car that I would want and even then it didn't have exactly what I wanted, of course. It was in another state.

vic

    Bookmark   September 25, 2006 at 4:40PM
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quirkyquercus

The worst about this are Toyota dealers. They do not give a __ ___. I don't know how many forms I filled out online and dealers I walked out of. You won't believe what happened to me at one dealership. I went in there to look at the trucks and wanted to test drive one. The salesman went to get the keys and pulled around in a Solera (a coupe) that they wanted very badly to clear out and had it marked way down and said that this is what we'll be test driving instead. Well, that's nice but I can't put plywood and 2by4's in that car so lets test drive a truck. We went on the fastest test drive in history and when we got back I asked for a brochure and a card and somehow or another mentioned that I wasn't going to buy that day but I was asking him more questions and instead of answering those questions, he literally escorted me to the door and said have a nice day. I swear I didn't say anything inappropriate or have bad breath or B.O. I couldn't believe it. A grown man being shown the door because he wasn't ready to buy that very day and buy a car when I went in there for a truck? This awful dealership by the way is called Toyota Mall of Georgia. The best cars in the world, unfortunately the worst dealerships.

    Bookmark   September 25, 2006 at 9:15PM
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christopherh

I know Toyotas are excellent vehicles but the dealers have had a bad reputation for a LOOONG time. It's as if they KNOW the vehicles are good and if you don't want to deal their way, well, looks like you don't get a Toyota. There was a news item a while back that Toyota was going to "retrain" the dealers. I guess that was just window dressing. We have a Toyota/Honda dealer here in VT and let's just say they don't have the most stellar reputation. Thry think they're the only game in town and cornerned the market. But the little Subaru dealer down the road does easily twice the business. Because he will actually DEAL on the vehicles.
I will NEVER pay OVER STICKER on ANY vehicle. And Toyota and Honda dealers are notorious for doing just that!

    Bookmark   September 26, 2006 at 8:39AM
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quirkyquercus

A friend of mine had a horrible experience with a toyo dealer that I wound up walking out of because they wouldn't deal and then gave me a bad attitude and snapped at me "Don't tell me how to do my job" or something to that effect what I explained that I was expecting to pay less than sticker price. (Stone Mountain Toyota) They told my friend they were sorry they ever sold him his car. Woah!

That dealership in particular evidently has a lot of people with poor credit walking in, bending over, and signing on the line. Same thing with another dealership, Toyota of Roswell where we actually sat down and started discussing numbers over a vehicle that didn't physically exist at the dealership. We were making progress but I got tired and went home and came back a few days later and the same saleswomen had amnesia and didn't remember anything and saved none of the paperwork. I wound up buying from Atlanta Toyota who had a great salesman. A real go-getter who is no longer at that dealership unfortunately but they gave me a great deal and they went to the first dealership to get the vehicle from their lot. Of course I wound up paying $500 for that but oh well.

On the opposite end of the spectrum, I saw these Ford Stampede superduty trucks with monster truck wheels one night when the dealer was closed and said, I must have one. The sticker said $62k!! So I called the dealer to inquire anyway and I was getting follow up phone calls for a month asking me to come to the dealership. They were willing to negotiate some but the price was too high still. There's way too many rednecks here who are willing to get gouged on the payments so my boyhood dream of having a real life Tonka truck will have to hold on til I win the lottery.

I wrote a letter to toyota telling them about my experience trying to buy one of their trucks and never got a reply back.

    Bookmark   September 26, 2006 at 9:04PM
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bob_k

Well hold onto your hat. What do you think your buying experience is going to be when Toyota and Honda drive GM and Ford into the ground and they control the car market.

    Bookmark   September 27, 2006 at 12:02PM
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quirkyquercus

Afterall it is a toyota so technically I don't need to worry about having to buy another one. ;-)

    Bookmark   September 27, 2006 at 11:10PM
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valtog

I thought it was just me. I went to a Toyota dealership several years ago and was discussing a certain vehicle with the salesman and he said, "What are looking at for monthly payments?" No way I was answering that question... I said, "Well, I'd really like to know if you have this in a stick on the lot." He leaned over the desk and yelled, "That's NOT what I asked you!" I looked at my husband (who was grinning at this point because he knew what was coming) and said in a voice loud enough to wake the dead "I can't ^%^@$ BELIEVE what I just heard! I'm OUTTA here!' and left. I'm normally a very nice, even tempered-person, but I will not let ANYONE treat me like that. No, I didn't buy a Toyota and never will. If they allow that crap to go on at dealerships, I want nothing to do with them.

    Bookmark   September 29, 2006 at 8:30AM
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quirkyquercus

See but then you don't get a toyota and trust me, it's worth going through this nonsense because it's generally the last time you ever have to go back there.

You have to be really sweet and innocent with those people and ask nicely for things instead of being demanding. They want to be in control of the sale and you have to make it appear as though they have it. And they do.

When I finally got to dealing, I was there for about 6 hours or maybe more trying to wear them down and I was successful because I asked very nicely. If I was demanding or rude/had an attitude and threatened to walk they more than likely wouldn't have a problem with that. And I would lose. They'll just sell it to somebody else.

    Bookmark   September 29, 2006 at 1:22PM
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bill_h

i never noticed any diff. around here, with the toyota dealer, he`s also the honda,suzuki,kia,hyundai,scion,gmc,pontiac, and cadilac dealer. maybe i`am just used to them, i`ve bought 2 suzukis,3 hyundais, 1 toyota, and 1 gmc from them. i got what i consider a good deal on all of them, and wil most likely buy my cadilac from them.

    Bookmark   October 3, 2006 at 12:36AM
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christopherh

So if I go to a Toyota dealer I must say PUUULLLEEEEEZE sirrrr, may I buy a car from youuuuuu?

Uh! Uh! I'M the one with the MONEY.

I will know the cost of the vehicle I want. I want the dealer to make a profit on the sale. That's how he stays in business. But I will NOT be treated like I'M the one in need here. I NEED transportation. I don't NEED a Toyota!

Yes, they're good vehicles and the new Tundra is beautiful! But I won't be treated like scum by a dealer when I'm the one buying. NO new vehicle is worth that!

Barganing with a salesman for SIX HOURS is NOT my idea of fun! The deal should be completed inside of 60 minutes!

    Bookmark   October 3, 2006 at 7:50AM
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quirkyquercus

I agree with you but having tried both approaches, you wouldn't wind up with a toyota with the "I'm the one with the money" approach since the worst that will happen is you will not buy from them and they will try again with the next person in line who doesn't have money or credit or will pay sticker price without hesitation. At least that's how it works in where I am.

    Bookmark   October 3, 2006 at 1:12PM
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christopherh

I have mentioned the local dealer by me and their attitude. But there are plenty of other dealers that are within an hour's drive that can and will deal on their vehicles. I've seen ads from dealers that will sell me a Tundra with as deep a discount that I can choose between a similarly equipped Dakota or Tundra for the same price.

The car buying experience must be enjoyable. Because if it isn't, you will not like the car no matter HOW well it's made. When I go to a dealer I know how much room he has to "wiggle". I'm not going to try to get the vehicle for less than he paid for it. Oh, by the way, a friend who bought a Toyota said the Toyota salesmen are on salry, not commission so they have no incentive to deal. Like union guys, they're paid by the hour, not by the work they do.
When I first saw a Mazda GLC in the early 70's it stickered for $2000. The dealer wanted $500 over that, and I have vowed never to pay over sticker, ever.

    Bookmark   October 4, 2006 at 7:40AM
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quirkyquercus

That would explain it. I think the same is true for Saturn, no?
All I can say is I've never had a pleasant new car buying experience regardless of brand. Sure you can wrap it up in under and hour... THEY'D LOVE THAT! But that's not the way it's worked for me. After a few hours and they get hungry and want to go home, that's when things like extraneous charges, destination fees, delivery fees and so on start to disappear. By that time they just want you outta there. It takes an hour just to read through all the paperwork!

    Bookmark   October 4, 2006 at 10:24AM
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christopherh

Saturn doesn't deal at all. You pay sticker. Period. But they reduced the markup and thus eliminated the wiggle room. Everybody gets the same deal with Saturn.

But one thing puzzles me. Why does everybody want to tell how LITTLE they paid for their car, and how MUCH they paid for their house???

    Bookmark   October 5, 2006 at 8:20AM
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quirkyquercus

That is a verrry good question!

Another one that doesn't deal is Carmax. Or at least they didn't used to. Clearly there are folks that expect to get a markdown from sticker and so they look at cars stickered a little higher than what they want to pay and it turns out to be waste of time for everyone. On the other hand some people like no-haggle "one price" dealerships because they aren't well versed in the art of negotiation and don't want to spend a whole day buying a car so they will pay more for that convenience.

    Bookmark   October 5, 2006 at 12:34PM
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bud_wi

I don't know about Toyota but Saturn and Scion basically get paid a flat rate BUT they still must meet a monthy quota or get fired.

It's the same at Best Buy. Did you ever notice how PUSHY they all are there? And they all ALWAYS tell you "We don't work on commission here!" Well, no they don't work on commission and they do get paid very well but if they aren't SELLING a *minimum* in sales they get the boot.

You're not really safe from devious sales tactics anywhere - commission or no commission.

    Bookmark   November 21, 2006 at 8:06PM
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andyf

Cause their doing just fine. Watch when the attitude starts getting around and their grovelling for sales.

AndyF

    Bookmark   November 27, 2006 at 2:02PM
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quirkyquercus

I don't really know about best buy... I haven't noticed them being too pushy but they are always a zoo. But Compusa on the other hand... one time I was checking out with a replacement $29 keyboard. I repeat, a $29 keyboard. The cashier gave me a song and dance about how a replacement plan was a good deal for the keyboard and it only cost $34.99 extra. I laughed and politely said "are you serious?". The sales pitch continued and I politely said "no thanks" because I didn't want to waste time explaining that the replacement plan cost more than the product to begin with. Well she got an attitude and basically threw my credit card slip at me to sign and slammed down a pen. Ordinarily I don't receive this kind of treatment too well but I needed the keyboard so I said "Thanks" and she said nothing. "You're welcome!" I uttered as I walked away. Never bought anything there again. This was about 5 years ago.

    Bookmark   November 28, 2006 at 10:42AM
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quirkyquercus

Oh I forgot.. The same keyboard is alive and well to this day!

    Bookmark   November 28, 2006 at 10:45AM
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