do not buy ge monogram

timwalker69February 16, 2012

Fridge purchased in 2008 brand new directly thru an employee that was a GE employee. New ones are in the $7000 range. Was fine until late last year when we lost an entire fridge of food because it was not cooling properly. SCheduled a service but it started cooling agian. So about 4 weeks ago it was not cooling. Scheduled a GE svc tech, he says the condensor needs replacing but has to order one. Rescheduelled for that next Friday. Not only did the tech not show, but no one called after taking a 1/2 day from work to meet their 1-5 svc window. Parts were in as they were sent to my home. New appt scheduled, tech shows up and spends 4 hrs on it, then tells me that there is another problem, and has to order another part.. Was scheduled for this Friday. They were going to have to have help as the part neeeded replacing was behind the fridge and the fridge would have to be moverd out from its builtin spot. Today they called and without any explanation, cancelled the appt for Friday and tell me the earliest they can do it is Tuesday.


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I'm sorry you had such a bad experience--it's obvious you are very upset & frustrated, but you can't really judge all Monogram products based on your refrigerator experience. It is well known on these forums that GE refrigerators tend to be unreliable and the overwhelming advice is to go with another brand. Your refrigerator experience including dealing with the service tech (are they employees of GE or a local appliance repair place?) has nothing to do with how Monogram performs when it comes to other appliances/other appliance repair companies & techs. I hope your refrigerator issues are repaired soon :-)

    Bookmark   February 16, 2012 at 8:15PM
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Fori is not pleased

They also don't pay federal taxes.

But I've had good luck with my GE appliances, both entry level and Monogram. Sounds like the service department is pretty bad, though!

    Bookmark   February 16, 2012 at 8:16PM
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Several of us on GW have had deplorable experiences with GE monogram ovens. We will not by anything GE makes because they do not stand behind their products.

    Bookmark   February 16, 2012 at 8:21PM
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They don't pay Federal taxes?????
That's good nuff for me, I gonna fill my whole kitchen with GE appliances, now what do I do with my Elux, Jenn-air and Miele appliances??? which, by the way, have been trouble free over 5 years now.


    Bookmark   February 16, 2012 at 8:21PM
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These were actual employees of GE, and I agree can't rate all GE appliances, it is more the customer service experience that I am totally irritated at.

    Bookmark   February 16, 2012 at 8:21PM
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I will not buy Ge because Of a Profile washer I bought in 1998 from monkey wards. the washer went out after about 5 years. repair tech told me it is very common for transmission issues with GE and it should be covered for ten years. I called GE sure was under warranty, parts only and they would not send it my repair guy they had to have their man put it in. the cost $350 labor for a washer that was $360 on sale deal. to me that was over charging to repair poor product which is not standing behind what you sell, its stiffing the customer.

    Bookmark   February 16, 2012 at 9:43PM
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It's too late for you but I also soured on GE after our 5-year old fridge bit the dust; the repair (independent) man said there was nothing else he could do. So sorry for your problems and I hear your frustration!

    Bookmark   February 20, 2012 at 5:38PM
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Finally my refrigerator is repaired. What a mess, had to have an appliance moving company come out to remove the built-in so they could get to a part.

ANYWAY, the repairman told me that they have been told that appliances are no longer considered a large profit center for GE so they would rather make money servicing poor quality. He also said that when lower end GE appliances fail, they quote high repair prices in hopes that the consumer will just buy another.

They see the lower end of the market as disposable.

    Bookmark   February 21, 2012 at 9:20PM
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Glad to hear they got you fixed up. GE is a company a few independent dealers in my area will not sell and prefer not to fix. One told me that has been open for generations that his Dad claimed they were built of parts sourced all from the cheapest places and put together. I also believe what you were told timwalker69.

GE maybe should stick to jet engines, turbines, and medical equipment.

    Bookmark   February 22, 2012 at 8:32AM
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FWIW - they have been trying to sell their appliance operation for years now.

No one really wants it , especially at the asking price.

My immediate family has had good luck with the few piece of theirs that they have. Rangetop and a 36" built in fridge + single oven. They are sort of a trial run/guinea pig for me. The fridge is serviceable but the freezer stores less than a comparable SubZero or Miele . The overall quality of it has gone down in the last decade. They used to be a good value compared to the comp. It is still pretty good, but no where near that of the two mentioned above, or Thermador for that matter.

The rangetop has been just fine, though the burners are not as controlable in the midranges. It's great at full blast or low low simmer.

Just a piece of advice - SCHEDULE THE FIRST CALL OF THE DAY ! That way you don't get bumped because things took longer than anticipated.

    Bookmark   February 22, 2012 at 4:31PM
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I've have very good luck with GE appliances. Most recently installed were profile and cafe appliances at a summer condo two years ago, no issues to date. So, we are now remodeling our main home and are thinking Monogram, Thermador, or JA. I like the sales person that I've been working with. He's been good not to push me one way or the other (I've been watching for that). So, I mentioned to him about my concerns with Monogram fridge reliability and he wasn't buying it. I cook with mostly veggies, when I asked him which fridge (Monogram, Thermador, JA) would be best for storing my veggies, he said Monogram. Now, this is one person's opinion. There are also quite a few opposing opinions on this forum. It makes my head spin trying to decide.

    Bookmark   February 24, 2012 at 10:42AM
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If I recall correctly, Consumer Reports seems to rate GE highly.

    Bookmark   February 24, 2012 at 1:16PM
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I seen on ranges at home Depot the sales materials claim GE in the lowest in repairs. that was on ranges I did not see the same junk stuck on Fridges

    Bookmark   February 24, 2012 at 2:47PM
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Friends don't let friends buy GE.

Tim might not be able to judge based on his experience with a single appliance, so I'll be more than happy to do it for him.

How about over 1 million of them? Or the 304 _different models_ cited in multiple lawsuits (and at least one class action I'm aware of) against GE due to their poorly-designed and unreliable refrigerators.

Or how about personal experience? I have 2 different friends with GE kitchens. Both have had more than 1 appliance needing repair.

The first: ~2005 vintage all-GE kitchen, all GE Profile.
- Replaced Defrost Heater ($50)
- Replaced ice dispenser auger motor ($30)
- Icemaker jams. Found plastic guide of icemaker had broken. This part not sold separately, needs a new icemaker ($148). Did not repair - decided to put money towards replacing fridge.
- Crushed / Cubed solenoid non-functional. Needs new solenoid. ($56) Didn't bother to repair.
- Wide variation in temperature + evaporator fan howling + frost all over the inside of the freezer (but evaporator defrosts fine). Needs a new motherboard. ($100) Scrapped fridge.

So... a $800 fridge needs nearly $400 in parts to keep it going?? Add in labor for each service call it would have been and the repairs easily exceed the cost of a new fridge.

Dishwasher: Pump died. ($160). Scrapped dishwasher.

The second: ~2004 vintage all GE Monogram appliances.
Fridge: Compressor motor is loose inside the hermetically sealed housing. Loud clunk whenever it kicks on/off. Also has a slow refrigerant leak somewhere. ($600). Decided not to repair, will buy a non-GE fridge when it dies.

Cooktop: Fully functional

Downdraft exhaust: Lifter arm broken. Part in and of itself is almost as much as a new downdraft vent. ($221)

Dishwasher: Pump & door seals leak. (~$250)

Advantium Oven: Halogen/Quartz bulbs not working. New bulbs tried but the sockets are burnt. Microwave works for now, but they'll be replacing this with a non-GE appliance at some point.

I had one appliance salesman try to sell me GE again... Didn't go well. He tried to convince me that the problems were with "builder grade" appliances. Monogram's builder-grade? They certainly don't charge builder-grade prices for GE Monogram products. Then again, maybe he was right -- the only people I've seen push Monogram as a quality product are builders.

    Bookmark   February 24, 2012 at 4:00PM
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First of all, when my GE Monogram is working it is great, but when you pay almost $7000 for a product you would expect it to last longer than 3 1/2 years before requiring service.

Second, it now scares the bejeeves out of me to think they also make jet engines. Maybe the profit margin is higer for that product line.

    Bookmark   February 24, 2012 at 5:14PM
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Consumer Reports does not rate GE highly, just to refute prior statement. GE is at the bottom of the list for reliability for fridges and on the bar chart, it is significantly out there compared to other brands. There are also no check marks to recommend any of the models.
I have a GE fridge with freezer on the bottom. I've had to take the floor off a couple of times to unfreeze the fan that froze in the water that froze due to a draining problem caused by crumbs falling into the vent (one mustn't ever, ever spill anything...). I am pretty much a vegetarian and so have lots of veggies. They always freeze in the vegetable compartments. I am just waiting for the next time the fridge section seizes up and stops working so that I can replace this thing.
I would never buy another GE appliance. A repairman I had for my oven told me to stay away from them and stick to Whirlpool products.

    Bookmark   March 2, 2012 at 8:09PM
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antss -- good suggestion! I know to do this with MD appts; never occurred to me to request it for appliance repairmen. !

    Bookmark   March 2, 2012 at 8:55PM
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FWIW - the Monogram built-ins are made by an entirely different division from the "regular" GE fridges.

Mantiwoc is the firm that makes those built-ins and they were purchased by GE's Monogram division 7-8 years ago. Those units are better than the vanilla GE fridges you get at the Depot on Sears, but have still been value engineered downwards by the suits in order to pay for the acquisition.

    Bookmark   March 3, 2012 at 10:31AM
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It seems to me that most appliance brands these days are unreliable, especially refrigerators. This is why we keep a Sears Master Protection Agreement in force on the GE appliances in our rental house and a service agreement with the local appliance store on those in our own home. Unfortunately, the appliances industry has gone to h3ll in the last 10-15 years. Notable exception being Speed Queen for W/Ds, they still have a 3 year warranty. We consider a service agreement to just be part of owning modern appliances, it's a real shame.

    Bookmark   March 3, 2012 at 2:45PM
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We also had problems with our GE products at our previous house. I believe those were of the Profile line. However in our new to us house the cooking products are Wolf and the fridge and dishwasher are Monogram and WE LOVE THE MONOGRAM DISHWASHER!!! It is our favorite thing in the kitchen. The refrigerator is beautiful to look at but not what we would have bought had it not already been there.

    Bookmark   March 3, 2012 at 9:31PM
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In the 70's my parents bought an Amana side x side for temp. use. If I recall correctly, it was around $1500 which was a fair amount of money back then.

People generally regarded them (and their fridges) during that period to be high quality and made "like they used to make em" .

Fast forward to today. SxSides can still be had for about $1500. Factoring for inflation they should cost many times that. Yet, people still wonder why/how these things are made so poorly.

    Bookmark   March 5, 2012 at 3:47PM
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My sister's suite of GE Profile appliances are a mixed bag. Her 30" cooktop performs well enough but is difficult to keep clean. Baked on stuff that adheres to the burner bodies is pretty much there for life, I think. The "pan" of the unit must be scrubbed but if you get ANY water on the ignitors they quit working for one day. All of the burners are different BTU rated, with one smaller simmer burner, two that are mid-range, and one bigger burner in the right front that gets the most use. It cooks fine but is nowhere near as solid or capable as my Bluestar. Yes, I am spoiled.

Her refrigerator is a Profile SXS with water and ice through the door. The dispenser is too small for large tumblers, and you have to push a membrane switch to toggle between ice and water, meaning it takes two hands to operate. (Our LG has a far superior dispensing system.) No complaints about her fridge performance though. It is almost 5 years old and is going strong.

Her GE Profile dishwasher is crap. Period. While it looks like a well-built unit with a stainless interior, it simply does not have it where it counts.

The thing does NOT have adequate spray pressure to knock out heavy soiling and baked-on remains. I thought at first, after seeing the poor performance of the unit, that one of the spray arms might be blocked, so I pulled the bottom and upper rack arms off to clean them. I found out that you need a quarter-inch nut driver to pull the top rack arm, and it is a real pain to remove. Once you get them apart, you find that the nice big bottom arm is totally PHONY. It looks big from the top, but pull it off and you find that the actual water channel is formed by a shallow trough molded down the center of the underside of the arm. This trough is sealed by a strip of tin hot-glued in place. You don't have to worry about stuff blocking the arm. It is so shallow and low-volume that you probably couldn't fit anything in to it to block it if you tried. The wash arms on the GE Profile are incapable of pumping large amounts of water at high pressure. They are cheap and obviously designed to suit the capabilities of an inferior pump.

My mid-range Bosch will literally clean circles around the piece of junk GE. I am going to try to find her a nice Bosch or Miele and we will take that POS GE out in the desert and use it for target practice.

    Bookmark   March 6, 2012 at 6:57AM
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Thanks for the explanation for the underperforming wash on the GE. I also have a Monogram, and I find it adequate, except for the heavy baked on stuff and little bits of clinging leaves, i.e., things that need some power. I wouldn't be surprised if this is one of those quiet before function design choices. I did some tests with different detergents. Give your sister the Finish Quantum Powerball tablets recommended on this forum. They don't have it where I shop, and Method or 7th G. works fine if I'm not too demanding, but the Finish does seem to make up for some of the inadequacies of my machine.

    Bookmark   March 6, 2012 at 3:12PM
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With your sister's ignitors, try lighting the burners manually and run them for a few minutes on high - that should dry them off quicker than waiting a day.

    Bookmark   March 6, 2012 at 3:39PM
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From your lips to God's ears, plllog. She was using Cascade liquid when we invaded (my wife and I are on a contract a few miles from where she lives and are renting space from her for the duration -- we are down there around 3 days a week.) Anyway, at her urging and with her blessing, I took over dishwashing chores and do much of the cooking. One of the first things I did was buy her some Finish Quantum tabs. While they have helped somewhat, the cooked-on leavings and miscellaneous chunks left over after a cycle simply are not satisfactory to me.

Her machine is quiet, I'll give it that. If they would put a stronger pump and capable spray arms in the thing it would probably be a decent performer. The heater and water temp in the machine are great. The controls are straight-forward, the racks and stowage are fair to middlin', but the spray won't pry baked-on debris off. Too bad.

I hope your Monogram works better. But if not, at least we all know what to do about it here at the appliances forum.

    Bookmark   March 6, 2012 at 3:45PM
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I tried it, weissman. No workie. The ignitors, if you get them wet, allow water down to the underside of the pan. Once it gets down there, you can either have to cook something for a long time or let it sit overnight. It is not really a big deal for me, I just keep the water away from the ignitors when I clean it.

    Bookmark   March 6, 2012 at 3:53PM
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You guys are lucky, over hear in the London Uk you would be lucky to find someone who knows what they are doing when it comes to ge refrigerators because ge have pulled out of the uk market. For the last few years i have had nothing but trouble with our fridge different engineers telling me all kinds of crap favourite one is gas was at my wits end before ge put us on to a service company who came and fix the problem. Have to say nice fridges to look at but crap when it comes to service

    Bookmark   December 11, 2013 at 5:15AM
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We bought a house on the Big Island in Hawaii that had a full suite of built-in Monogram appliances in place (huge side-by-side fridge, convection wall oven, Advantium oven/microwave, dishwasher and ceramic cooktop). Every one of the above listed items has broken down at least once and the fridge has conked out THREE times. Each breakdown has taken at least three weeks lag time to resolve the problem. The latest is the cooktop that decided to stop working a mere week before a trans-oceanic and trans-continental relocation. Thank goodness our real estate agent has offered to deal with it for us.

We've been living in paradise and Monogram has taken the joy out of living here. It's hard to relax when you're thinking "What next" all the time.

Do yourself a favor and avoid Monogram products like the plague.

    Bookmark   October 30, 2014 at 4:31PM
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Just a follow-up re: Monogram side-by-side built-in fridge.

While waiting for the repairman, (who didn't show) the freezer side went to a dangerous -10 degrees with the fresh food side hovering at about +50 degrees. On his last visit, the techie mentioned ice build-up in the little tunnel between the freezer and the fresh food sides. In desperation, I went out and bought an $11.00 Con-Air hair dryer. I removed the ice bin and setting the hair dryer on low heat, sent warm air through both the grilled port on the back wall of the freezer and through another opening at the top of the wall between the freezer and the fresh food compartment for about 5 minutes. Now, about 7 hours later, the freezer is at +2 degrees and the fresh food side is at a perfect +37 degrees - settings at 0 degrees and +37 degrees.

If you have a similar problem, I suggest you try the above before paying over $500.00 for repair service that may or may not work (in our case, it did not). Who knows, you could get lucky.

We will be here for about another week. If the fridge goes south again, I'll let you all know, if not, no news is good news.

    Bookmark   November 1, 2014 at 7:59AM
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