Miele vs Wolf/Sub-Zero - Rate their SERVICE

nsdddsFebruary 18, 2012

We are in the process of a kitchen remodel and have chosen to go with Miele for many of my appliances. Here on GW I have heard good reviews in regards to Miele service. Today I was speaking with a sales rep who stated that Miele were great products but SERVICE is far from desirable. He went on to say that he felt servicing issues were non-existant with Wolf/ Sub-Zero.

I would love to hear feedback from folks here on GW.

If you'd have a service call out to one of these companies how have you fared?

Thank you for reporting this comment. Undo

I think that salesman is full of kaka.

Miele and sub zero are both top drawer companies, both in terms of product and service.

    Bookmark   February 18, 2012 at 8:20PM
Thank you for reporting this comment. Undo

I think Miele service is patchy. They seem to be great in some places, and in others people have to fight to get service. That might because of availability of good repair services or issues with the original store or something. Relatives had a real problem with their company installers. Others have had fantastic service from them.

Wolf sent a service man to me for what turned out to be an installation error. He went over the whole unit while he was here. Wolf got their money's worth and I got reassurance. The local SubZero service that has been taking care of all the SZ's in my family is also good, but that's on post-warranty work, with direct contact, rather than through W/SZ. I am in a major urban area, however, so that's not surprising. In more far flung places, where there aren't many to choose from, I don't know if the service would be equally good.

    Bookmark   February 18, 2012 at 9:06PM
Thank you for reporting this comment. Undo

I agree with pllog
Our first DW was destroyed by incompetence - fortunately we did have an extended warranty(which I don't usually purchase) and after investigation, we went with a Miele DW again. The warranty lemon refunded our entire purchase price.
We recently had a service call and they only offer factory service in our area now. The rep was wonderful - told him the problem and he ordered parts in advance and the DW is back working perfectly. He also suggested using the Miele soap bricks - and I tried the samples and was hooked.
Cascade cleaned but the Miele sparkles.

    Bookmark   February 18, 2012 at 9:23PM
Thank you for reporting this comment. Undo

I have had Miele appliances (2 appliances) for the past 10 years. I have had Wolf (also 2 appliances) for the past 8.5 years. I have had to call Miele service one time and they came the next morning and fixed things - it was a dishwasher problem and a plastic screw cover off my kitchen scissors had come off and was clogging the drain. It was not a problem with Miele per se. I have not needed to call Wolf service. I am in the Seattle area if that matters. Provided quality has not deteriorated since I purchased my appliances, you likely will not even need to call for service. These are made to last and I do not believe you can go wrong either way!

    Bookmark   February 18, 2012 at 10:22PM
Thank you for reporting this comment. Undo

While I have had two service calls on my Subzero (I have one that came with the bad batch of copper, and a fan died or something)...the service has been Really good. On one repair they came out the next morning and the other repair was prompt and efficient as well. I have not had a repair to my Miele DW, so I can't comment.

    Bookmark   February 18, 2012 at 10:52PM
Thank you for reporting this comment. Undo

A2gemini: sounds like the service was good.

I will reiterate that both miele and sub zero are the very best of the best.

    Bookmark   February 18, 2012 at 11:08PM
Thank you for reporting this comment. Undo

I can't comment about Miele since I don't have any Miele appliances.

However I can rave about Sub Zero- both in warranty and out. My 501 R and F are now 25 years old. There were several instances over the years where Sub Zero readily offered to sent the part for free and I paid labor. My son managed to break the handle off the frig and when I called Sub Zero's tech line they offered to mail me 2 replacements handles - one to replace the broken handle and another one for the freezer so that they would match. When my DH snapped the corner off the plastic light shield they sent a free one. When my Sub Zero authorized repair tech called them to find out what part he needed for the auto defrost they sent that free too.

    Bookmark   February 19, 2012 at 8:42AM
Thank you for reporting this comment. Undo

So far it seems like Sub/Zero has good reviews.
pllog- you raise a good point in that I do live in a smaller city and service in general will be harder. To give an idea any showroom that i visited was at least an hour away.

rima-wa- looks like you had a good experience with Mile service.

I originally was looking into Gag oven but scratched that idea entirely since there are NO displays in any showroom in my state at all! Imagine servicing something like that.

On a final note Wolf is about to put a Combi Steam/Convection oven on a few of our showrooms here. Since I was initially really interested in this feature maybe I should start looking in thais direction. Still there are features in the Miele oven that I really liked. Plus I think I was going to get a few pieces off the showroom floor and from the Close out section that would have priced out some of these Miele appliances a bit better. Another reason I wanted to make sure Miele service was strong

    Bookmark   February 19, 2012 at 12:22PM
Thank you for reporting this comment. Undo

Do a search at the bottom of the main appliance page for Miele Ovens.


    Bookmark   February 19, 2012 at 12:32PM
Sign Up to comment
More Discussions
Bluestar platinum vs Capital Culinarian
We are deciding on kitchen appliances for our upgrade...
I am about to purchase a dual –fuel, 30 “freestanding...
Bosch 36 Flexinduction Cooktop - Anyone Have a User Review
I have purchased the new 36" bosch Flexinduction,...
Blue star French door ELECTRIC oven. Opinions?
looking at BS French door 30" ELECTRIC Anyone...
Bread baking in the Blue Star Range
We are in the process of building a new home and though...
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™