Capital oven damaged on delivery
I bought a Capital wall oven in January, and it was delivered in mid-February. I paid extra for indoor delivery. When the freight company delivered it, there was no obvious external damage that I could see. However, it was unpacked in such a way that I couldn't open the oven door, as there was a styrofoam base under the oven. When the installer came the next day, he noticed that the glass bottom (that covers the bake element) was broken, and the oven framing (the part that is screwed in to the cabinetry) was bent at the lower left corner (the installer thought the oven had clearly been dropped on that corner). The repairman, who came several days later, replaced the glass but thought the oven hinge and receiver were bent. So far, it has not been installed. The store I ordered it from offered me $500 for my frustrations, but I have asked for a replacement. I don't think I should have to accept damaged merchandise, even if they will pay to repair it. Am I being unreasonable?