New Kohler tiolet, flushing issue. Tank doesn't empty...
We have a new bathroom we're just finishing up, and the Kohler Memoirs toilet does not empty the tank when the lever is pressed, unless you hold the lever down. This toilet uses the new flushing system with the cylinder instead of a flapper valve. Surely this isn't the way it's designed to work. I spent too many years holding down the levers on junky old toilets, I sure don't want to do it on a new one.
Anyone have any advice, or a fix? Kohler's troubleshooting help on thier website was no help. The issue was not addressed there.