northland refrigerator freezer major problem
Apologies if you've been waiting for my report on the Northland pair (on an older thread re: compressor noise).
I have had the Northland 36AR and 36AF all-refrigerator and all-freezer twin pair sitting in my garage - in its shipping wrap for protection - since November awaiting my kitchen cabinets. There was no visible damage to the packing. Last week we unpacked the units and there were problems with the units:
1. The stainless steel trim piece that visually ties the all-freezer and all-refrigerator trim together, a U-channel about 1.25" wide by 1" deep, was shipped with only foam wrap, and arrived with a warp in the middle. I was sent a UPS label to return it for a replacement.
2. The "Laser Film" stainless steel protective film was damaged in the top outside corner of the door (at top hinge) of both the freezer and refrigerator, and it was taped over with a different white tape before the units were packed by Northland. Luckily, there were no scratches under the tape and film.
3. The freezer had visible undulations in the door, especially in the left upper quadrant. It's hard to capture in photos, but it's very visible in person due to reflections and specular highlighting. The refrigerator door was perfect.
4. The BIGGEST problem: these units DID NOT SHIP WITH COMPRESSORS. Elite Appliance is working on trying to contact Northland about it, but there is no word. The dealer said the units were not unpacked at their warehouse, so it must have shipped from Northland without the compressors. Elite Appliance has been AWESOME with customer service, by the way. I'm just waiting for Northland to make this right.
What sucks is that because the kitchen wasn't ready, these units sat in my garage for 3 months, and they could say that I lost the compressors. I never saw compressors right from the beginning, but I assumed they were inside the fridge and freezer. It never occurred to me that refrigerators would ship without compressors!!!
These are beautiful units, and they feel quality built. The hinges look delicate but at least empty, open and close very smoothly. I do wish the surround trim was stainless steel rather than aluminum, but overall beautiful units. I'll be very happy with them once they replace the freezer door and ship me compressors. Almost everyone who has them love the quality feel of the all metal and glass interiors (no plastic).
Here is a link that might be useful: Other Northland Thread