Toto Guinevere - so disappointed! looong review
Doing a recent search, Toto doesnt seem to have this exact toilet on their website anymore, but it is still sold online. I wanted to share my experience to help others who may be shopping for this toilet or other Toto toilets that share the same features. FYI Â it is hard to do a toilet review without discussing certain bodily functions. IÂve tried to be as delicate as possible, but wanted to give a heads up to the squeamish.
I recently renovated our bathroom and chose the Toto Guinevere 1.6 with Sanagloss for several reasons:
- I wanted a one-piece, skirted toilet for ease of cleaning (lots of males in this house that canÂt seem to hit the mark if their life depended on it),
- I also wanted improved performance over the existing, $50 builderÂs toilet that was in our 10-year old home (one time flushing, less clogs, etc).
- I was also drawn to the "double cyclone" flushing system that, according to company literature (now looking at TotoÂs website for the "double cyclone", this description has been changed Â I wonder why?) at the time I purchased the toilet claimed "Using two powerful nozzles, the Double CycloneÂ flushing system creates a forceful centrifugal action that cleans the rim and bowl thoroughly with every flush. The rim has no holes, which makes it easier to clean and offers a seamless appearance". I wanted a toilet that would flush all Â remnantsÂ down, on the first flush.
- Sanagloss Â cleaning again Â though I actually think it is really more of a preventative for hard water staining. HavenÂt had the toilet long enough to comment on that
- I liked the look of it Â it has an attractive appearance (for a toilet) that fit in with our traditional dÃ©cor
- Based on the fanatical obsession of Toto owners, I figured I couldnÂt go wrong with any model I chose
From the first day, however, I have been sadly disappointed in this toilet.
My first issue is with the noises this toilet makes. When you use it, as soon as any liquid enters the bowl, it begins to make a trickling or dripping noise. This also happens intermittently after flushing. I called Toto and they told me that when extra liquid in the bowl is introduced it will drain out Â to balance the water levels Â all toilets do it, but most have porcelain trapways so you donÂt hear it. This toilet (and several other Toto toilets) has this PVC unifit rough-in that causes you to be able to hear this happening. IÂve found info on this via Google searches and people say you get "used" to it Â like a cuckoo clock. Well, I donÂt really want to have to get used to my $700, brand-new toilet making weird noises that most other toilets do not Â especially if it is not due to some sort of wildly improved performance. Even if I was okay with "getting used to it", EVERY guest that uses my bathroom tells me afterwards that my toilet is leaking. I really donÂt want to have to explain this situation to every visitor for years to come (someone suggested hanging a framed explanation over the toilet - just the touch of elegance I am looking for...) The Toto rep gave me an adjustment I could do that reduces how much water is in the bowl so that it takes more liquid to start the dripping. This "fix" results in almost an empty toilet bowl, however, which looks strange and would likely exacerbate the "sticking" problem I am also having (see next paragraph).
The "double cyclone" technology is not exactly living up to its billing, either. The entire flush basically consists of a gentle swirl of water around the bowl with a lazy gurgle at the bottom. There is absolutely no force behind it at all and anything that gets stuck to the bowl (waste getting stuck to the bowl happens far more with this toilet than any other IÂve used Â not sure why) is not rinsed away, even after multiple flushings. Solid waste requires two flushings EVERY time Â the first gets most of it, the second to get all the floating little pieces that are always left behind (sorry to be gross). You then must use a toilet brush to clean what is still stuck to the bowl EVERY time you introduce solid waste. I did not have to do this with my builder-grade toilet Â it usually needed two flushings, but took care of everything with the second flush 90% of the time. The Toto rep confirmed that the "double cyclone" is just water entering the bowl out of two sideways holes rather than several under the rim so that the water simply falls into the bowl in a circle instead of straight down. He told me "itÂs not like there is any extra water pressure or anything". Silly me Â how could I have misinterpreted "powerful nozzles" and "forceful centrifugal action" to mean that there might be water pressure enabling the toilet to actually do what they said it would? In reality, while the cyclone thing might rinse under the rim a bit better, by the time it has swirled around the top of the bowl, there is actually LESS force by the time it reaches the lower part of the bowl than a traditional toilet so it doesnÂt rinse the entire bowl as well.
IÂve had the toilet for about 6 weeks and it clogged for the first time 2 weeks ago. That puts me right about where I was with my old toilet Â about a clog a month. My husband also said the Toto was much harder to plunge for some reason.
On the positive side, the toilet IS very nice looking and I love the one-piece/skirting from a cleaning standpoint. I also like the two-single holes from the double-cyclone as opposed to the under-rim holes which created an impossible-to-clean crevice. Overall, however, I am so disappointed in this toilet Â especially for the price. I almost replaced all three toilets in my house with Totos at the same time Â I am so relieved now that I didnÂt Â canÂt imagine I would ever choose a Toto again. I know people love Totos and IÂm not trying to start a war. I just wish it was easier to pick a decent toilet and know what you are getting up front (it is not as if you can return themÂ). I found the marketing/description of this toilet to be very misleading. Hopefully my experience will be useful to someone. IÂve gotten a lot of great information from this site, but probably donÂt share information as often as I should.
** One thing worth noting for anyone wanting a skirted toilet Â you will probably need to have your water line relocated Â moved out about 2" to accommodate the wider back of the toilet. Obviously makes a big hole in the wall and increases installation costs. It wasnÂt an issue for us as we were gutting the bathroom and the plumbing supply place made us aware of this at the time of purchase, however, if you werenÂt aware of this I could see it being an unpleasant surprise if you purchased this toilet online and were just hoping to swap out an existing toilet in a wallpapered bathroom, for example.