Seeking A J Madison experience?? Read On!!
A few days ago there was a thread posted asking readers to share their experiences with A J Madison. The thread seems to have disappeared. The few posters to the thread did not share my experience.
We are remodeling a home before we move in. Kitchen appliances had to be replaced.
We ordered from A J Madison a DCS range, Bosch dishwasher, and a GE washing machine.
The order arrived 3 days late with a corner knocked off the washing machine box resulting in a gouge to the front corner of the machine.
The delivery people informed us they were not permitted to unbox nor wait while the owner unboxes the appliances.
The GE damage was minor compared to our problems with the DCS range.
The sides were scratched, the plastic protective covering for the griddle cover was missing. The griddle cover was scratched. But far worse, the top is lop-sided. There is a gap of at least 3/16th" on the front left side between the top and the knob panel. The sheet metal is dimpled where it is screwed in on that side. It seems to be twisted. Whether the top is too high on the left side or the knob panel is too low on that side, the result is a glaring and obvious gap---on an expensive range.
We immediately took photos and sent them to AJ Madison's customer service department.
We delayed our move, while battling with the customer service department for the balance of last week and all of this week. Two days ago I was told the photos had been forwarded to DCS and the range would be picked up. I was to have received a call yesterday telling us when it would be picked up. No call.
Today when I followed up with a call, I was told the manager would have to speak with me. Manager tells me they MAY pick it up after they schedule a tech to come out to look at it. Tech had not been scheduled.
Move has been postponed again. DH is on the verge of a heart attack.
I'll posts with our outcome---whenever.