I love subzero service!
So SubZero sent me a letter about a replacement part they were sending to everyone with my model (French door). I forget what it is--not the point of this story. As instructed, I made an appointment with the authorized repair place. It is not an urgent replacement so I made the appointment for today when I could get a first appointment of the day slot. Yesterday the repair place called and informed me that my time slot was 1 to 4. I said you must be joking--I specifically made this for first thing in the morning which is why I waited six weeks. They said sorry but we couldn't accommodate but we are sure he will be there on the early side. I said fine but if he is not here by 4 I have to leave. At 3:30 I called-- he was "unexpectedly delayed." I said forget it and I am calling SZ to complain. Hold the line they say and come back on and offer me next Wednesday at 9:00.
Meanwhile, I have stayed at home all day and couldn't go to work and I am pissed off. I called SZ to complain. The customer service representative apologized profusely and said she wished there was something she could do for me. As she says this, my eye falls on the SZ accessories store on their website. I said, well here's an idea--my filter lights are blinking and I was going to order them but how about sending me a new water filter and air purification cartridge for my trouble. You got it, she said. And she will report the local repair shop to her regional manager and let me know what he says.
I felt much better.
Gotta love SZ.