A little annoyed with Miele
My new dishwasher was just installed this morning by Miele "Concierge" Service. There are a couple things about their service that annoyed me.
First, their installation fee is twice what anyone else would charge but if you don't pay it they cut your warranty in half. That's on top of the $95 "Concierge Delivery" fee. They're really hiding the true cost of their dishwashers in the add-on fees to appear more competitive.
When contacting Miele to arrange the install they asked a series of questions to make sure the space was ready. Is the opening big enough? Is there a working sink nearby? Is there power? etc. One question was...
"Is there a hole in the sink cabinet to pass the hoses and electrical cord?"
No, these are new cabinets.
"You'll need to cut the hole before we arrive."
Why do I need to cut the hole? You're installers will know exactly where the hole needs to be and how big. They should cut it.
"No, you'll have to cut it yourself."
What am I paying you for?
[she laughs it off and moves on]
Remember the question about whether the sink was working? Well it is but the plumber left the tee for the D/W off so that we could turn the water on. I even bought a tee and had it ready for them to install. This morning...
"There's no valve to connect the dishwasher to. We won't be able to connect to the water and complete the install.
[me hands them the tee I had bought just in case they didn't bring one]
"we can't touch the plumbing."
What am I paying you for? Any other appliance installer would install the tee and probably even supply it.
[me gets wrenches from garage, turns off valve, and installs tee]
Miele can call their service any fancy-pants name they want but the cost doesn't add up to the value. I've never had a Miele before. This new dishwasher better be all it's hyped up to be.
Maybe I'm just too grumpy!