Bosch dishwasher lower rack is falling apart
I have SHV66Ao3///UC/14 Bosch dishwasher and the lower rack is falling apart. We can no longer put plates in it since the tines will not stay upright. We have tried all sort of remedies such as buying new parts and pieces (clips and whatnot) and plastic pieces that might keep it together. When I call ed Bosch she said that since it was 5 years old she could give me a 25 percent discount($120) to get a new one. She had no suggestions. I hate to spend another thousand dollars on a dishwasher but this one does not clean all that well. As a matter of fact it doesn't clean at all unless you use the packets. Between the two problems, I would never buy another Bosch product as many of you have said.
Got any suggestions on how to salvage this dishwasher? Should I just spend the
$120 for the rack and know that it probably will happen again?