Brinkmann grill replacement parts problem
Just wanted to warn anyone thinking of buying a Brinkmann grill--if you ever need replacement parts, they deliver the worse possible customer service. We ordered several replacement parts for our Pro Series 2500 grill last May 2006, and are still waiting for 2 collector box assemblies with electrodes, 8 months later. They delivered the rest of our $60 order, but have never been able to supply these $6 parts. The old parts are unusable, so here we sit with a worthless grill--we missed one season of outdoor grilling completely. Customer service is horrible--they apologize, but say that the parts are coming from somewhere offshore. They should not be selling these grills if they cannot supply replacement parts.