Problems with Property Management
Since a new management company bought our apartment complex, our rent has increased dramatically (20%!)and they are making some big improvements. While the improvements are nice to see, they are awful to live through. For instance, we were given notice that all of our windows were to be replaced any time over the next week. We were given instructions to move all personal property away from the windows. We did this with care to ensure there was not damage. A week went by, no windows & another notice for a week long extension. For two weeks we crawled over furniture in the middle of rooms only to get windows on the 14th day. When we received the extension, we went to talk to the Property Manager, and she assured us we would be prioritized the very next day. As you know, they did not come for another week and we saw them switching other apt's windows. Worst part, even though they told us to move our furniture b/c they weren't liable, the window company returned the furniture to their real locations. In the process, they broke my roommate's desk.
Sorry for the long story, but here are our questions:
- Who should pay for a new desk...us? window company? property mgmt?
- How do we address property mgmt's tendency to tell us what we want to here with no commitment to completing the job? (that has also happened for each maintenance request. We've had to ask multiple times for each job).