Okay, so I went to pay rent for the last time today. Our lease expires July 24 but we paid our last month's rent when we moved in. While I was in the office the guy asked me if I had any maintainance concerns while I was there. I said no, but we've had a problem hearing loud voices and TV from the people upstairs. Suddenly a girl behind the desk starts telling me that we're just at the point where we need to understand that we live in an apartment building and we're going to hear other people's noise and they have a right to enjoy their apartments. I figured out pretty quick this was the office manager we had spoken to before when we were having problems with high heels on the hardwood floored bedroom above our's in the middle of the night for hours, literally hours, on end.
Anyway, I explained to the manager that I certainly understood people have the right to live in their apartments but I have a right to live in mine too and I don't feel I should have hear their TV so loudly that I can tell you exactly what movie they are watching or their conversations so clearly that I can tell you exactly what they are yelling about. She tried to tell me that the resident manager had been by to hear their TV several times already because of our complaints and never heard it too loud. I said the only time we had called was the night they moved in because they were having a party and actually the resident manager had agreed with us that it was too loud. I said we hadn't complained about these people because we never really got anywhere before about the previous tenant. She said we certainly did because they carpeted her bedroom and she still felt it wasn't ever necessary to do that. I told her I felt it was unfair to say that when no one was ever willing to come to our apartment to hear noise from our perspective even when I asked them to. She claims they were always willing to which I pointed out that I could never get ahold of the resident manager during these incidents to prove our point.
Anyway, the whole thing ended with me practially stomping out of the office (I'm still so upset I'm shaking) and saying we were just trying to get out of here as quickly as possible and I never wanted to live in an apartment again. She yelled after me that it was probably best that we do that.
Would any of you expect to be treated this way??? I seriously want to write a letter to this manager's employer telling them how unprofessional I feel she was. We're blown off as trouble makers because of the issue with the previous tenant even though no one was ever willing to really look in to the problem and we never complained about noise except when it was happening in the middle of the night when one would normally expect to be able to have quiet. And so now, we don't feel like we can even say anything about the constant TV volume and yelling upstairs. It would be different if someone had even at least tried to get our perspective or heck, called us back when we called during incidents like we were asked to by the management. I mean, my husband used to manage an apartment building and we've both lived in apartment buildings before so I feel like we've got a pretty good handle on what noise is excessive. I just feel like we haven't gotten any respect from the leasing office over this whole thing...am I being too thin skinned though?
*sigh* I just can't wait to get out of here. We're supposed to be closing on our new house in 2 weeks and I can't WAIT.