Electrolux Icon Refrigerator Temperature Problem
We have a Electrolux Icon (Designer Series) cabinet depth freestanding refrigerator. We have had it for about two months now and the temperature has always been too warm.
Here's our problem and where we stand w/Electrolux as of today:
The refrigerator temperature is in the 42-48 degree range on the top shelf when set at 33, the lowest setting. According to our refrigerator thermometor, the temp should be below 40 which is considered the "safe" range. This is not good for milk, which seems to be spoiling a week early.
In a last ditch effort to cool down the fridge, I even tried to turn the freezer down to it's lowest setting, -6. It had no effect, as I suspected, but figured it was worth a try...
I would probably be ok if the refrigerator temp was off a few degrees, as long as I could adjust it to easily keep the temp in the 35-40 degree range, but when I have to turn it all the way down to 33 just to hit the low to mid 40s, that is a problem.
I just got off of the phone w/Electrolux to schedule our 3rd service call! The first two times Electrolux sent out Sears repair techs, who were not even familiar w/Electrolux and if they could work on them. After a call back to HQ, they did some tests and tinkered around a bit, but bottom line, the fridge is no cooler. And to top it all off, the ice maker is leaking now. Very frustrating.
After speaking w/Electrolux customer service I learned, that if the problem persists after the third service call we can then begin the process (with a whole different department within Electrolux) to have the refrigerator replaced. I guess, we'll have to see what happens later this week when the tech comes out.
Definetly not what I expected from a brand new refrigerator. As you can see, we are "going through the motions" with Electrolux, but I am wondering if anyone else has experienced similar problems, and what steps they may have taken w/the manufacturer to resolve...